Call Center Agent

Call Center Agents

CDR Emergency Management, Inc., is hiring multiple Call Center Agents to provide crucial support for a large-scale emergency management mission. This role will be responsible for handling inbound and outbound calls, answering questions and inquiries, troubleshooting problems and handling complaints regarding products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.

This is a short term position and may only be a few weeks or months of work.

Essential Functions :

• Answering phone calls from customers professionally and responding to customer inquiries and complaints
• Required researching information using available resources
• Handling and resolving customer complaints regarding product sales to customer service problems
• Providing customers with the organization's service and information
• Processing forms, orders, and applications requested by the customers
• Identifying, escalating priority issues and reporting to high-level management
• Routing inbound calls to the appropriate resources
• Following up with complicated customer calls where required
• Completing call notes and call reports as necessary and updating them in the computer
• Obtaining and evaluating all relevant data to handle complaints and inquiries
• Recording details of comments, inquiries, complaints, and actions taken
• Managing administration, communicating, and coordinating with internal departments