Service Supervisor

Job Description

General Job Description :

This position is directly responsible for supervising the service technicians in this specific geographic area. This person is also a primary contact for the customer personnel when either the route mechanic or service sales person is not available. This position is the technical backup for both the route mechanic and Service Sales Personnel on accounts in this geographic area. On repair, replacement, or installation jobs performed by Service Department personnel, this individual is responsible for completing the work on time and protecting the Company's financial interest. This position is responsible for conducting and documenting periodic safety meetings with the area field personnel and monitoring jobsite conditions to assure that safe working procedures are always employed.

Supervises :

Journeymen, Apprentices, and Trainees.

Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, etc.) :

• High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship program in HVAC & refrigeration, or similar trade or technical program completion.
• 10+ years of experience in HVAC-R mechanical service and repair.
• 3+ years of Journeyman experience with HVAC-R mechanical service and repair.
• Good written and oral communication skills.
• Strong technical and troubleshooting skills.
• Strong track record of successfully interacting with customers.
• Ability to utilize a personal computer.
• Willingness and ability to attend ACCO and Union training sessions (signatory sponsorship will be provided to non-signatory applicants hired for the position).
• Ability to lift and carry materials ranging from 11-25 lbs. up to 33% of the time.
• Valid (non-commercial) driver's license with MVR that meets ACCO's risk insurance standards.

Essential Duties & Responsibilities

Recruit, interview and train new employees

ACCO Competencies :

Additional Competencies Areas Needed :

Physical Requirements :

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Hours : Typical hours are Monday to Friday, between the hours of 5 : 00 am to 4 : 30 pm, overtime as needed.

Travel : 0 -5% of the time to and from the primary office to regional branch offices.

Wages : This position is for signatory employees and wages will be in alignment with the current Collective Bargaining Agreements.