Surveillance Supervisor - Full Time (Planet Hollywood LV)

Surveillance Supervisor

The Surveillance Supervisor plays a critical role in protecting casino assets by overseeing the real-time monitoring of gaming activities and public spaces through coordinated use of gaming and security camera systems. During their assigned shift, the Supervisor leads Surveillance Operations, which include detecting suspicious conduct, identifying potential threats or regulatory violations, and upholding the integrity of casino operations. They collaborate closely with other department leaders to support investigative efforts and ensure a safe, compliant environment for both guests and employees.

The Surveillance Supervisor is directly responsible for the actions and job assignments of team members on an assigned shift.

The Supervisor fills a skilled position that requires leadership and a high degree of personal integrity. The Supervisor assists the Surveillance Director in fulfilling day-to-day operational requirements for the Surveillance Department. The Supervisor protects the assets and maintains the integrity of the company using Closed Circuit Television (CCTV). The Supervisor utilizes the necessary surveillance equipment to respond to, and identifies questionable activities. The Supervisor performs all duties in accordance with Caesars Entertainment policies and within the realm of the Surveillance Mission Statement.

A minimum of five years casino surveillance experience is required. Must have a high degree of working knowledge of all casino games and gaming regulations. Must possess excellent written and verbal communication, leadership and organizational skills. Must have a demonstrated ability and working knowledge of card counting and cheating detection methods. Must be able to work any day of the week and any shift. Must be willing to work unscheduled shifts on short notice. Must have basic computer operational skills. Must be able to work independently and must also be able to get along with co-workers and work as a team.

The Supervisor protects the assets of the Hotel / Casino through the use of gaming and security cameras.

Essential Duties and Responsibilities :

• Endorses the business objectives, ethics and values of Caesars Entertainment Inc. Operates a closed-circuit television (CCTV) system to monitor casino activities and prepares reports and logs.
• Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations.
• Adheres to all department, company and State regulations, policies and procedures. Performs additional duties as assigned.
• Consistently demonstrates superior customer service skills to external and internal guests.
• Promotes Caesars Entertainment and always projects Caesars Entertainment in a positive light to guests.

Essential Job Functions :

Marginal Job Functions :

Necessary Attributes / Characteristics :

Education / Experience :

Working Conditions :

A very fast paced environment. Must be able to handle large amount of information and take the best action necessary to correct the situation. Requires all forms of dexterity and mobility throughout all shifts.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS :

A very fast paced environment. Must be able to handle large amount of information and take the best action necessary to correct the situation. Requires all forms of dexterity and mobility throughout all shifts. Use of office equipment and computers. Ongoing games protection training. Provides training to new employees. Interaction with law enforcement and courtroom.

Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.