Xfinity Retail Service Associate- Bilingual Spanish Required

Retail Sales Specialist

Responsible for supporting a world class sales and service experience. Has mobile service experience, organized, detail and action-oriented individual who operates with a customer-first mentality. Works with moderate supervision / guidance. Is accountable for individual results and impact on team.

Core Responsibilities :

• Takes a customer-first approach with all interactions and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return to the store.
• Provides mobile post sale support including but not limited to device set up and data transfers.
• Acts as primary mobile escalation lead in scenarios when team members require mobile Tier 2 Support.
• Empowers and coaches team members to resolve mobile service issues using Xfinity Mobile 360 and avoid escalations when appropriate.
• Serves as product ambassador to peers and customers.
• Assists the leadership team with physical and serialized, cycle and non-serialized inventory counts and looks for improvement opportunities.
• Assists with reverse logistics, shipping returns, upgrades, trades, etc.
• Assists with receiving inventory and properly stocking the back of store to standards.
• Assists with Buy Anywhere Pickup in Store (BAPIS) tasks and actively seeks improvement opportunities.
• Assists with merchandising resets.
• Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning and reports to leadership when exceptions are found.
• Greets and triages customers ensuring they connect to a sales consultant in a timely manner, and direct customers to product demonstrations and experiences.
• Ensures the front of store is welcoming with clean and fully functioning demo devices and accessories.
• Completes training requirements and actively engages in team huddles and team learning.
• Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.
• Able and willing to perform operational and administrative tasks including pulling daily reports for the Store management.
• Complies with all company and retail operational policies and procedures.
• Must be able to carry and lift to 25-pound boxes, stand, and move about the store constantly. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Skills :

Compensation : Base Pay : $15.63

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

Education :

High School Diploma / GED (Required)

Relevant Work Experience :

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.