Complex Rehab Sales Consultant

Complex Rehab Sales Consultant – National Seating & Mobility

The position is remote and involves initiating client interactions, developing sales opportunities, and maintaining ongoing relationships with existing NSM clients regarding Complex Rehabilitation Technology (CRT) products and services. Client interactions are primarily handled via phone and electronic communications. A successful consultant demonstrates the benefits of preventative maintenance, product replacement, or product upgrade for current NSM CRT customers to achieve increased sales and profitability.

Company Description

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients' lives, dedicated to providing the best care for unique needs. We offer 360-degree Complex Mobility Solutions, customizing power wheelchairs, ensuring independence and safety, and servicing equipment to keep clients moving. NSM is located in over 200 cities and Canada and is growing.

Duties And Responsibilities / Essential Functions

• Lead generation : contact current NSM clients via phone and email to gather information and identify / qualify client needs.
• Work closely with Inside Complex Rehab Consultant to open and communicate new mobility work orders with the branch and funding team.
• Engage with current clients to explain and schedule free CRT product evaluations.
• Identify additional purchases of products and services by clients. This may include push campaigns for chairs, lifts, hospital beds, overlays, and other defined programs and products.
• Remain knowledgeable and up to date on changes and developments in NSM's Complex Rehabilitation Technology products and the industry.
• Collaborate with CRT and Home Access Management to facilitate new messages, campaigns, and offerings for clients.
• Ensure client satisfaction by responding to requests in a timely fashion.
• Keep management informed of all activity, including timely preparation of reports.

Work Environment

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, printers, fax machines, and more. Extensive travel to new and existing locations is required.

Physical Demands

Regular requirement to talk or hear, sit, use hands repetitively, and reach with hands and arms.

Required Education, Experience & Competencies

This job description does not state or imply that the duties listed are exhaustive; additional duties may be requested. Individuals are expected to maintain a professional work environment at all times.

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