Job Description
Job Description
Neighbor Engagement Specialist
About Mobile Loaves & Fishes
Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs : Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.
About the Role
The Neighbor Engagement Specialist is an integral part of the Neighbor Care team. The primary role of the Neighbor Engagement Specialist is to develop and coordinate opportunities for neighbors, volunteers, Missionals, partners and donors to engage in community together. The Neighbor Engagement Specialist will collaborate with Mobile Loaves & Fishes' (MLF) vast network of community members to create community building activities dedicated to the physical, mental, social and spiritual well-being of our neighbors. Along with the Neighbor Care Team, they will foster a welcoming environment, where everyone is invited to settle, cultivate, and care for themselves and others.
This is a full-time, non-exempt position reporting to the Neighbor Engagement Manager. Due to the nature and requirements of the position, hours are flexible to fit needs but typically include 9 am - 5 pm Monday-Friday. The Neighbor Engagement Specialist will office at Community First! Village located at 9301 Hog Eye Road, Austin, TX 78724.
Duties & Responsibilities
Event Coordination and Development
- Orchestrate the coordination and scheduling of Neighbor Engagement Events, in collaboration with the Volunteer Team
- Monitor the Neighbor Engagement Inbox, ensuring clear and hospitable responses to internal and external stakeholders within 48 hours of receipt
- Develop and coordinate creative events that are not already established in our menu of volunteer activities
- Collaborate with the Volunteer Team to harness volunteers' creativity and customize unique engagement opportunities to best fit each volunteer group
- Collaborate with the Supportive Services Specialist to schedule and engage neighbors in programmatic events like healthcare classes, food security resources, and financial literacy classes
- Collaborate with the Village Life Steward to coordinate and schedule spiritually focused events
- Lead coordination of quarterly Town Hall Meetings
Volunteer Stewardship and Training
Steward relationships with Event Volunteer Leads by building rapport, gathering feedback and implementing volunteer appreciationDevelop and present trainings to empower volunteers with information about engaging relationally with neighborsEquip volunteers with support and resources to run community events without staff presenceNeighbor Leaders
Support the growth of the Neighbor Leader Program by developing leadership trainings, planning team building activities and providing admin supportInnovate opportunities and incentives for neighbors to volunteer and spread Goodness in our communityGather feedback from neighbors about Neighbor Engagement Events to inform the way we expand and improve opportunities for community engagementGeneral
Support the NE team in hosting daytime, weekday events as neededSupport coverage of the Living RoomHire Neighbor Contractors to support the work of NE teamFulfill the duties of Space Steward for the Goodness Library and Hair SalonAttend regularly scheduled All Staff and Neighbor Care Team meetingsSupport MLF and Neighbor Care team in achieving our goalsAssist Neighbor Care leadership and other departments as neededOther duties & responsibilities as neededKnowledge, Skills, Abilities & Principles
MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.Previous experience working with individuals facing physical or mental health challenges, substance use, or the effects of long-term traumaProven professional experience in community engagementStrong organizational skills; detail-orientedExcellent written and oral communication skills; excels at synthesizing information to make it clear and easily understandableExcellent customer service and interpersonal skills; ability to build relationships with staff, neighbors, and volunteers by maintaining a cheerful and helpful spiritExperience developing and / or presenting trainings is preferredDemonstrates patience, compassion, and professionalism; able to work joyfully with diverse populationsDemonstrates integrity and strives for excellence in her / his workStrong aptitude for problem-solving; self- motivatedA collaborative spirit; comfortable working individually as well as part of a teamAbility to work under pressure and manage multiple projects in a fast-paced environmentFlexible and adaptable; able to navigate change and develop alternative plans as neededSkilled in Microsoft Suite and CanvaMust have a valid driver's licenseWork Environment & Physical Demands
Ability to move about all Community First! Villages phasesAbility to work in an office settingBenefits
Generous Paid Time Off & Holiday PayMatching 401(k) Retirement PlanCorporate Discount ProgramProfessional Development OpportunitiesEmployee Assistance ProgramPaid Parental LeaveWellness Partnership BenefitsMLF PURPOSE / VISION
We empower communities into a lifestyle of service with the homeless.
MLF MISSION
We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.
GOALS
Transform the way people view the stereotype of those who find themselves homelessReconnect the homeless to self, family and communityHelp the chronically homeless rediscover and utilize their God-given talents to do purposeful workConnect human to human, heart to heart through the fellowship of food and hospitalityInspire people into a lifestyle of abundance by giving their best firstBELIEF STATEMENTS
The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family :
God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed lifeBy virtue of being created by God in His image, we are all called to live in community and relationship with Him through each otherThe family is the original cell of social lifeYou shall love your neighbor as yourselfAll members of the human family are equal in dignityThe Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2 : 15CORE VALUES
MLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around.
This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart.
Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values :
Faith : We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control.Humility : We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low.Generous Spirit : We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do.Integrity : We define Integrity as a wholehearted commitment to doing right by God, ourselves, and others. This wholeheartedness shows itself in consistently choosing honesty, responsibility and ownership in all actions and decisions.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.