Market Research Manager

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, and , are found in 51+ million homes, and 14 million+ people rely on the app daily.

This role is within Chamberlain Group's Marketing function. Responsibilities will include leading end-to-end research initiatives, both qualitative and quantitative, that inform high-impact decisions across product, marketing, and strategy. The incumbent will bring the voice of the customer to marketers, product owners and engineers. Shape research roadmaps, translating findings into strategic recommendations, and ensuring insights are embedded into decision-making processes. Experience requirements: 6+ years experience in consumer insights, market research, or strategy.

Job Responsibilities:

• Lead the design and execution of end-to-end research initiatives, both qualitative and quantitative, across product, marketing, and strategy domains.

• Independently lead complex, end-to-end research programs to include segmentation, concept testing, journey mapping, brand tracking, and usage & attitude studies to uncover actionable insights that inform product and marketing decisions.

• Own the full research lifecycle, from scoping and methodology selection to execution and synthesis, ensuring rigor across qualitative and quantitative approaches and delivering insights that drive stakeholder alignment and business impact.

• Partner with cross-functional teams to scope research needs, define objectives, and align on success criteria.

• Present findings in a clear, compelling manner tailored to diverse audiences, from product managers to senior executives.

• Facilitate activation workshops to translate insights into action and embed them into decision-making processes

• Analyze qualitative and quantitative data using tools such as Qualtrics, Excel, and other statistical or visualization platforms (e.g., SPSS, Tableau, R).

• Manage vendor relationships and oversee external research partners when needed.

• Synthesize data into actionable insights and strategic recommendations that influence product roadmaps, marketing campaigns, and business strategy.

• Develop and maintain dashboards or insight repositories to ensure findings are accessible and reusable.

• Establish and uphold research best practices, ensuring methodological rigor and ethical standards.

• Stay informed on new AI tools and techniques and assist in evaluating their potential for research execution.

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Job Requirements:

• Bachelors degree in business, marketing, analytics, communications or relevant field of study.

• 6+ years of experience in consumer insights, market research, or strategy.

• Experience leading the design of research methods, executing, and presenting results.

• Experience running independent research projects and collaborating cross-functionally

• Skilled in both qualitative and quantitative research methods.

• Strong analytics and structured problem-solving skills; Prior experience with data modeling, analysis, and data visualization

• Solid financial, and business acumen with strong communication skills and ability to influence senior stakeholders.

• Ability to create small and large-scale research projects involving primary and secondary data collection with customer and business research.

• Strong attention to details, with the ability to drill down into very tactical considerations to ensure accuracy in deliverables

• Ability to travel up to 20% of the time mainly in North America

• Master’s or MBA preferred

• Experience in B2B environment preferred

• Experience preferred in the tech, retail, or SaaS space preferred

#LI- Hybrid – Oak Brook, IL

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The pay range for this position is $97,700.00 - $157,475.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.