Regional Manager

Job Description

Job Description

Regional Manger Job Description

Communication and Management oversight

• Conduct Manager Meeting - Weekly

○  Complete next week’s meeting agenda by Friday at 5p and share with managers so that they may add their sections before Monday at 9a.

○    Specifics to be covered below

○ Once a month these are to be done in person

○    Share engaging podcasts, ideas or inspirational quotes every Monday by 10a to kickstart the week.

○    Monthly specials posted 2 days prior to the first of the next month

Weekly One To One with manager agenda items :

1.      Discussing staffing levels and current and pending hiring needs (Fill out hiring spreadsheet)

2.      Maintenance

3.      Onboarding emails

4.      Discussing KPIS and review the Weekly Flash Report on CMS

5.      Discuss employee performance issues or concerns

6.      Discuss customer feedback received during the prior week

7.      Discuss needs or obstacles that the store is facing

8.      Discuss DISCOUNTS granted in PW and any specific concerns leading to use of SERVICE ERROR discounts.

The regional managers main focus should be to support and coach the store managers and ASMs who are reporting directly to them. Regionals should listen and ask questions as well as offer suggestions during any interactions so that all perspectives are considered.

Facilities and Maintenance

Walk throughs weekly

Ensure maintenance of outside property including garbage area, landscaping, pressure washing, parking lot, repairs to buildings, signage (clean and in good repair), current promotional materials posted and rotated as requested. Interiors clean and dust free, restroom clean and in working order, refrigeration temperatures maintained below 40 degrees. Product dates rotated, nothing stored on floors, floors clean and dry, ceiling tiles in good repair, light bulbs working, equipment clean and sanitary. Boxes removed and broken down daily, backdock clear of storage of any items, storage unit clean and organized, windows cleaned throughout the day, sanitizer used at the window for employees, buildings free from pests.

○    To be done with one of the managers present

○    This is to be done with the management team

Scheduling

○ Ensure that all shifts are covered and scheduled with full staffing levels for busy shifts. Ensure that time is utilized in the best interest of the business, including shift meetings, shift change checklists, cleaning duties.

○ Schedules completed by store managers Mondays by 1pm with any notes sent via email, regional to overlook and share notes via email by 5p

○ Check staffing calculator biweekly

○ 1st and 15th by 5p

○ In addition, double back with managers to ensure the shop hours are done. Band hours and meeting hours are added to timecards

○ Ensure shifts are closed out and new hires are not receiving tips

○ Send an email by 5p Friday with notes for their timecards. Everything they clock in for must reflect on their Sling schedule

Hiring and Training

Inventory and Supply Management

○    Review their orders after being placed / order templates to ensure they are up to date

○    Send reminder to managers via email by the 25th of every month + reminder to print and hang point of sale

○ Review all Inventory records for accuracy and consistency between managing partners.

○    Include details of how many kits you need (3 shirts + hoodie) + where if needs to be shipped to

Financial Management

○ Friday by 5p - Ensure all receipts and allocations are completed by Monday’s, Regional sends reminders and follows up on late submittals.

○ Check all purchase card transactions weekly, contact management if anything is out of line

■ Example - personal meals or gas

Marketing and Community Outreach

Shift Management

RM daily to do : Allow 30 minutes in the mornings and evenings to check Band and email  Monday :

Managers complete the schedule by 1p, share with regional notes via email. Regional complete schedule overlook + feedback by 5p

121’s scheduled with managers (30 minute check ins) Bi-weekly at beginning of week     Reference above for layout of how these calls are expected to look

Tuesday :

121 with operator covering all shops

Manager meeting

Wednesday : Shop visit

Recap email of meeting on Tuesday

Check Band to ensure schedules were posted + weekly post by managers

Thursday : Shop visit

Friday : Shop visit

Friday email

○            Include screenshot

○            Include screenshot

○ Ensure everyone is clocked into correct job

○ No autoclock outs

○ Clock ins are aligned with Sling

Shop visit expectations -

Amount of time spent at each location (3 hours) total

Car timing (1 hour)

Spend time with crew, look over cleanliness, stock levels, organization, observe staffing and ensure all time is being utilized correctly, coach situations in the moment, overview of service Share all notes via email to manager, assistent and Mo

Communication expectations

Email trail of everything never assuming a leader knew what to do if we do not have clear expectations written for them

Accountability every week. Warnings and write ups will be given if deadlines are not met daily

Average week will be Monday - Friday with the expectation that certain weekends will need assistance

(Be present all weekends specials are happening)

Must be available everyday of the week

Work 1 shift per week at each location in addition to weekly shop visits

Non negotiable - Each shop needs to be visited once per week for a 1.5 hour visit. In the case a shift is not an option, the visit will be adjusted to 3 hours

Operator to be included in all emails and final oversight