Talent.com
IT Tech Support / Analyst

IT Tech Support / Analyst

State of LouisianaBaton Rouge, LA, United States
17 hours ago
Job type
  • Full-time
Job description

Salary : $45,884.80 - $69,472.00 Annually

Location : Baton Rouge, LA

Job Type : Unclassified

Job Number : AG(11.07.2025)LE2

Department : DOJ-Office of the Attorney General

Opening Date : 11 / 07 / 2025

Closing Date : 12 / 7 / 2025 11 : 59 PM Central

About this Job

The Department of Justice, Office of Attorney General Liz Murrill, is seeking applications for an IT Tech Support / Analyst in the Administrative Services Division. Salary offered will be commensurate with the qualifications and experience of the candidate selected.

The position will be domiciled in Baton Rouge, Louisiana, East Baton Rouge Parish. Offers of employment are contingent upon satisfactory background check, drug testing, and reference verifications.

To Apply : Click on the "Apply" link above and complete an electronic application which may be used for this vacancy as well as future job opportunities.

Applicants may check the status of their application at any time by selecting the "Application Status" link after logging into their account. Below are the most common status messages and their meanings :

  • Application Received - Your application has been submitted successfully.
  • Evaluating Experience - Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for this position.
  • Eligible for Consideration - You are among a group of applicants who MAY be selected for this position.
  • Referred to the Hiring Manager for Review - Your application has been delivered to the hiring manager. You may or may not be called for an interview.
  • Position Filled - Someone has been selected for the position.
  • Position Canceled - The agency has decided not to fill the position.

Resumes will be accepted as an attachment to your application; however, all relevant education and experience must be included at the time you apply.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your online application. Transcripts may be faxed to (225) 326-6795.

For further information about this vacancy, please contact :

Lindsey Eakin

Human Resources Generalist

The Department of Justice is an Equal Opportunity Employer.

Louisiana is a State as a Model (SAME) agency that supports improved employment opportunities for individuals with disabilities.

Minimum Qualifications

Minimum Qualifications :

  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience);
  • 5-7 years of relevant IT experience with 3-4 years of technical support experience in a fast-paced environment;
  • Strong expertise with Windows 11, Microsoft 365 Apps, and Teams; proficiency with Active Directory, Group Policy, Intune, and Entra ID;
  • Knowledge of Exchange Online, Conditional Access, hybrid identity synchronization, networking fundamentals (TCP / IP, DNS, DHCP, VPN, VLANs), and peripheral device support;
  • Knowledge of endpoint security, Endpoint Detection & Response systems, and Windows update management;
  • Excellent task management, analytical thinking, and troubleshooting abilities;
  • Must be customer-focused with excellent communication and collaboration skills;
  • Independent and team-oriented, thriving in high-volume, dynamic settings;
  • Demonstrates accountability by delivering results on deadline-driven projects;
  • Primarily office-based; occasional travel and after-hours / weekend support may be required;
  • Ability to lift up to 30 lbs. for hardware setup or maintenance.
  • Preferred Qualifications / Certifications :

  • PowerShell experience;
  • CompTIA A+, Network+, or Security+;
  • Microsoft 365 Certified : Modern Desktop Administrator Associate;
  • Microsoft Certified : Intune Administrator Associate;
  • ITIL Foundation Certification.
  • Job Specification

    The IT Tech Support / Analyst will be responsible for providing advanced technical support for end-user systems, applications, and infrastructure within a fast-paced and dynamic environment. This position requires extensive experience with Windows 11 and Microsoft 365 platforms, as well as a solid understanding of Active Directory, networking fundamentals, device management, and modern endpoint administration through Microsoft Intune and Entra ID (Azure AD). The ideal candidate is highly self-sufficient, organized, and capable of prioritizing and resolving complex technical issues while providing an exceptional user experience.

    Job Duties and Other Information

    The duties of the IT Tech Support / Analyst may include, but are not limited to the following :

  • Provide advanced troubleshooting and resolution for escalated Level 1 and 2 service tickets involving Windows 11 workstations, Microsoft 365 applications, and related technologies;
  • Support and maintain end-user computing environments, including desktops, laptops, mobile devices, and peripheral equipment (printers, copiers, scanners, etc.);
  • Administer and support Microsoft Intune for device configuration and application deployment;
  • Perform basic administrative tasks in Microsoft Entra ID (Azure AD) and on-premises Active Directory, including user and group management, password resets, account unlocks, and permissions assignments;
  • Manage service tickets with strong attention to documentation and timely follow-ups;
  • Support Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint, and Outlook;
  • Provide on-site and remote assistance to end users, ensuring minimal disruption to operations;
  • Support the rollout and maintenance security updates, patches, and endpoint protection tools;
  • Troubleshoot network connectivity issues involving TCP / IP, DNS, DHCP, and VPN;
  • Collaborate with Systems Administrators and Network Engineers to escalate and resolve complex issues;
  • Contribute to the development and documentation of standard operating procedures and user guides;
  • Participate in IT projects such as software rollouts, migrations, and system upgrades.
  • Benefits for unclassified employees are determined by the individual hiring authority.

    Create a job alert for this search

    It Tech • Baton Rouge, LA, United States

    Related jobs
    • Promoted
    Drive with DoorDash - Flexible Onboarding

    Drive with DoorDash - Flexible Onboarding

    DoorDashMaringouin, LA, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...Show moreLast updated: 8 days ago
    • Promoted
    End User Technical Support Analyst (Desktop Support)

    End User Technical Support Analyst (Desktop Support)

    QuantaLeapBaton Rouge, LA, United States
    Full-time
    Role : End User Technical Support Analyst (Desktop Support).Location : Hybrid, Baton Rouge, Louisiana.Responsible for advanced field support including desktop reimaging and deployment of new end use...Show moreLast updated: 30+ days ago
    • Promoted
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    US NavyBaton Rouge, LA, US
    Part-time
    At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be l...Show moreLast updated: 30+ days ago
    • Promoted
    Online Jobs - Earn Up to $1,500 a Month

    Online Jobs - Earn Up to $1,500 a Month

    Free Cash by AlmediaBaker, LA, US
    Full-time
    Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : . Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...Show moreLast updated: 6 days ago
    • Promoted
    Customer Support Analyst

    Customer Support Analyst

    VirtualVocationsBaton Rouge, Louisiana, United States
    Full-time
    A company is looking for a Customer Support Analyst to assist users of its SaaS application by providing guidance and troubleshooting support. Key Responsibilities Respond to product functionality...Show moreLast updated: 30+ days ago
    Technical Analyst

    Technical Analyst

    EMERGENT METHODBaton Rouge, LA, US
    Full-time
    Quick Apply
    Emergent Method is seeking qualified candidates to fill an analyst position on a large-scale IT system implementation project. The selected individual will lead analytics maintenance and enhancement...Show moreLast updated: 30+ days ago
    • Promoted
    Earn Money Playing Games, Answering Surveys & Testing Apps

    Earn Money Playing Games, Answering Surveys & Testing Apps

    AttaPollBaker, LA, US
    Full-time
    Get paid to answer surveys, play games, test apps, and do tasks.Make extra money on your phone and instantly cash out to PayPal, Revolut, or with gift cards from $3.Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Technical Support Analyst - Integration (Available only to US Citizens)

    Technical Support Analyst - Integration (Available only to US Citizens)

    OracleBaton Rouge, LA, United States
    Full-time
    As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the...Show moreLast updated: 17 hours ago
    • Promoted
    IT Business Implementation Analyst 4

    IT Business Implementation Analyst 4

    OracleBaton Rouge, LA, United States
    Full-time
    Required Qualifications & Skills.Hands-on experience provisioning and configuring Oracle infrastructure environments for both development and production. Proven expertise in Oracle BI Publisher repo...Show moreLast updated: 1 day ago
    • Promoted
    Sign up to Drive with Uber

    Sign up to Drive with Uber

    UberPierre Part, LA, US
    Full-time +1
    Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show moreLast updated: 7 days ago
    • Promoted
    • New!
    End User Technical Support Analyst (Desktop Support) in Baton Rouge

    End User Technical Support Analyst (Desktop Support) in Baton Rouge

    Energy Jobline ZRBaton Rouge, LA, United States
    Full-time
    Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub.We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy ...Show moreLast updated: 17 hours ago
    • Promoted
    End User Technical Support Analyst

    End User Technical Support Analyst

    AbacusBaton Rouge, LA, United States
    Full-time
    The employees will be working with Office of Technology Services (OTS), State of Louisiana.The primary work locations (100% onsite) will be : . State Capitol Building - 900 North Third Street, Baton R...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Senior Data Center Technical Support Analyst

    Senior Data Center Technical Support Analyst

    RICEFW TechnologiesBaton Rouge, LA, United States
    Full-time
    Network Design And Topology Services.Network design and topology services, including LAN / WAN and Wi-Fi.Servers Design of Tier 1, Tier 2, Tier 3 business needs and workstation management.Show moreLast updated: 18 hours ago
    • Promoted
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    U.S. NavyAddis, LA, United States
    Full-time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    IT Tech Support / Analyst

    IT Tech Support / Analyst

    Louisiana Department of State Civil ServiceBaton Rouge, LA, United States
    Full-time
    DOJ-Office of the Attorney General.The Department of Justice, Office of Attorney General Liz Murrill, is seeking applications for an IT Tech Support / Analyst in the Administrative Services Division....Show moreLast updated: 18 hours ago
    • Promoted
    Senior End User Technical Support Analyst

    Senior End User Technical Support Analyst

    AbacusBaton Rouge, LA, United States
    Full-time
    The employees will be working with Office of Technology Services (OTS), State of Louisiana.The primary work locations (100% onsite) will be : . State Capitol Building - 900 North Third Street, Baton R...Show moreLast updated: 30+ days ago
    End User Technical Support Analyst (Desktop Support)

    End User Technical Support Analyst (Desktop Support)

    QuantaleapBaton Rouge, Louisiana, LA, US
    Full-time
    Quick Apply
    End User Technical Support Analyst (Desktop Support) Location : Hybrid, Baton Rouge, Louisiana ...Show moreLast updated: 30+ days ago
    • Promoted
    Drive with Uber - Sign Up Today

    Drive with Uber - Sign Up Today

    UberPierre Part, LA, US
    Full-time +1
    Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show moreLast updated: 7 days ago