Client Success Manager

A company is looking for a Customer Success Manager to oversee onboarding, adoption, and renewals within the Net New Commercial segment.

Key Responsibilities

Lead high-impact onboarding to ensure rapid activation and early business wins

Drive adoption of the AI-powered SaaS platform and manage customer outcomes across a ~$5M book of business

Develop success plans aligned to executive KPIs and proactively identify churn risks

Required Qualifications

3-5+ years of SaaS or AI Client Success experience

Proven track record in managing and renewing multi-million dollar ARR portfolios

Experience with enterprise and / or mid-market accounts

Ability to translate AI and data platform capabilities into measurable business impact

Strong operational discipline within structured lifecycle and automation-driven environments