Snr Help Desk Analyst

Description

We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. The ideal candidate will possess strong technical skills, leadership capabilities, and experience in managing IT projects. This role requires someone who is proactive, detail-oriented, and capable of working effectively in a dynamic environment.

Responsibilities :

Provide advanced technical support across various platforms, including technologies from Cisco, Citrix, and Apple.

Manage IT projects utilizing Agile methodologies and tools like Azure DevOps.

Develop and document use cases, functional specifications, and technical requirements.

Collaborate with cross-functional teams to analyze business needs and deliver effective IT solutions.

Configure and maintain computer hardware, software, and mobile devices, ensuring optimal functionality.

Facilitate system deployments and oversee configuration management processes.

Utilize ServiceNow to streamline service requests and improve IT operations.

Offer advisory and consultative services to address complex technical issues and improve operational efficiency.

Train and mentor entry-level help desk staff, fostering skill development and knowledge sharing.

Prepare reports and presentations using Office and Visio tools to support decision-making processes.

Requirements

Minimum of 4-6 years of experience in IT systems and help desk support.

Proven expertise in project management, including standards, methods, and techniques.

Strong background in business analysis with the ability to create detailed technical documentation.

Hands-on experience with Agile methodologies and tools such as Azure DevOps.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Visio.

ServiceNow experience is preferred.

Certifications such as ITIL Foundation, Microsoft Certified Solutions Expert, or CompTIA A+ are highly desirable.

Excellent communication skills, both written and verbal, with a consultative approach to problem-solving.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

2025 Robert Half. An Equal Opportunity Employer. M / F / Disability / Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Position Id : 02130-0013224648

About Robert Half

As the worlds first and largest specialized talent solutions and business consulting firm, our mission is to positively change people's lives. As a Robert Half employee youll have opportunities to advance your career while helping candidates and businesses find the jobs and talent they need to succeed.

Robert Half is Americas top staffing agency, dedicated to helping talented people like you find rewarding temporary and full-time jobs with todays leading companies. Our staffing experts work closely with local hiring managers and use AI-powered matching technology to find opportunities that match your skills and professional goals. With decades of experience in placing accounting, finance, administrative, technology, creative, marketing and legal professionals, well help ensure your next career move is a successful one.

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