eDiscovery Project Manager

Project Manager Of Client Services

It's fun to work at a company where people truly believe in what they are doing!

Job Description

Candidates must reside within a 50-mile radius of one of the following locations : New York City, Kansas City, Beaverton or Phoenix.

The Project Manager Of Client Services will serve as a key leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, work efforts of various resources and client relationships in a fast-paced environment.

Essential Job Responsibilities

• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects;
• Drives overall client satisfaction through effective coordination and communication of client deliverables;
• Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise;
• Provides high-level consultative input to clients and staff, with an emphasis on advanced analytics and technology-assisted reviews;
• Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Manager;
• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners;
• Manages and reports to clients on project budget and financial status;
• Provides strategic and tactical guidance to deliver Epiq's best practice for Client Services as well as cross-functionally within the eDiscovery business unit;
• Consistently delivers proactive communication with clients and when client issues arise addresses those issues or expeditiously escalates to the Client Services Manager;
• Ensures that an up to date record is maintained with regard to the status of all projects being worked on;
• Provides substantive oversight to client-specific projects on a day-to-day basis;
• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
• Instills confidence with the client and serves as a primary public face of Epiq's high-quality service delivery offering;
• Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally;
• Works with Client Services Manager in assessing potential candidates along with implementing and executing onboarding sessions;
• Participates and takes ownership in Epiq's regional and global initiatives acting as representative for regional location;
• Identifies areas for improvement in process on internal workflow and projects in a solution-oriented fashion.

Required Qualifications & Characteristics

The compensation range for this role is $90,000.00 to $100,000.00 USD annually and may be eligible for an annual bonus.

Your specific salary will be determined based on several factors :

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.