Senior Desktop Support Technician

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Insight Health Systems provided pay range

This range is provided by Insight Health Systems. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$55,000.00 / yr - $65,000.00 / yr

We Are Insight

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

About Insight Hospital : Insight Hospital is a leading healthcare provider dedicated to providing high-quality care and service to our patients. We are committed to utilizing cutting-edge technology to enhance patient care and streamline operations.

Job Description : Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team. The ideal candidate will have a strong background in desktop support, with expertise in troubleshooting hardware and software issues, familiarity with the Ring Central phone system, and proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO) computer imaging, deployment.

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

Responsibilities

• Provide Level 2 technical support to end-users across the organization, including desktops, laptops, printers, mobile devices, and other peripherals.
• Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
• Manage and support the Ring Central phone system, including configuration, user management, and troubleshooting.
• Administer and maintain Active Directory, including user accounts, group policies, and security permissions.
• Manage Office 365 portal, including user accounts, email configurations, and SharePoint access.
• Monitor and maintain printers, ensuring optimal performance and availability.
• Manage file servers, including permissions, access controls, and storage allocation.
• Create and manage Group Policy Objects (GPO) to enforce security policies and standardize configurations.
• Collaborate with IT team members and other departments to implement and support technology solutions.
• Document support processes, procedures, and troubleshooting steps.
• Active Directory, AppLocker, Windows Firewall, NTFS permissions, Windows registry, BitLocker, VBScript / PowerShell scripting, DNS, DHCP, Windows 10 / Server 2016, Microsoft Office 365 / 2016, Internet Explorer, Microsoft Edge, Google Chrome and Citrix experience a plus.
• Oversee daily operations and be a point of contact for all desktop team escalations
• Willing to be on call as needed on weekends and off hours for support
• Act as a team lead for projects and daily tasks

FTE : Full time Monday-Friday 9 : 00 a.m.-5 : 00 p.m.

Qualifications

Benefits

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity!

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Hospitals and Health Care

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