About the Role
Role : Full time | Remote – Ohio residents
Looking for a work-from-home opportunity that will help you move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you're looking for.
Pay Transparency
This position starts at $13 per hour.
What to Expect
As a Work at Home Customer Service Advisor at Morley, you'll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it.
We'll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role.
Why apply :
- Full-time role with strong benefits
- Flexibility with paid time off
- Comprehensive training
- Leadership development program available to help you grow your career
- Supportive and knowledgeable team
- Positive, empowering work environment
You need :
Communication skillsListening, basic math and typing skillsHigh-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline (Note : wireless, 5G and satellite internet unfortunately won't work for this role)See Skills for Success belowTasks :
Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiriesRelay detailed information to customers, managers and clientsInitiate status reports or service recovery letters to the inquirerRoute inquiries when appropriateEducate new and existing customers and team members on relevant policies, procedures and specific benefitsDocument details of each interaction in the tracking system to maintain up to date and organized recordsOffer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitudeQuestions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist : careers.morleycompanies.com | chat hours : 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.
Skills for Success
Required Skills
Excellent communication skills (spoken and written; so you can clearly convey detailed information)Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues)Basic math skills (important for providing support surrounding payments)Empathy, listening, organizational, quick thinking, multitasking and time management skillsAble to work in an ever-changing environmentComputer skills including Microsoft OfficeEligibility Requirements
High school diploma or equivalentTwo or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)Typing speed of 30+ words per minute (Take a free typing test at typingtest.com)Available to work shifts within the center's hours of operation : Monday - Friday, 8 a.m. - 9 p.m. Eastern timePossible Saturdays / Sundays from October through MarchMust be able to stick to the schedule reliably, as some queues are time sensitiveNice to Have
Experience in medical claims reimbursements or medical billingConversant in health insurance industry terminologyDemonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processingKnowledge of customer service techniquesRemote Work Requirements
Ohio residentAccess to high-speed internet that is hard-wired into your home (via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection)(Morley provides a six-foot ethernet cable as part of its equipment package for this role. Longer cables may be requested if needed for your setup.)Secluded and distraction-free work environmentThe Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
Video : https : / / insde.co / 7i4q or https : / / mrly.info / h4b
Why Join Our Morley Family
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.
Health & Wellness Benefits
Medical and prescription coverage, including free annual physicalsDental and vision insurancePaid time offAssociate wellness program (earn a reward for getting your annual wellness checkup)Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits
401(k) with matchFlexible spending accountLife insuranceShort- and long-term disability insurance (company paid)Benefits to Make Your Life Easier
Teladoc : 24 / 7 online access to doctors24 / 7 nurse help deskPatient advocacy : Free 24 / 7 help with benefit questions and claims issuesFamily, financial and estate guidance (will) servicesAbout Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Learn more about E-Verify and your right to work : https : / / bit.ly / MorleyEverify and https : / / bit.ly / MorleyRightToWorkCalifornia applicants : Morley's CCPA Notice : https : / / info.morleynet.com / ccpaMorley privacy policy : https : / / info.morleynet.com / morley-privacy-policyJ-18808-Ljbffr