Sr Manager - Reliability services Application & Platform Maintenance

Sr Manager – Reliability services Application & Platform Maintenance

Base pay range : $120,000.00 / yr - $207,000.00 / yr

Johnson & Johnson Technology Services (JJTS) is recruiting for a Sr Manager – Reliability services Application & Platform Maintenance - SAP Business Service supporting ERP Domain for North America. This position will be based in Raritan, NJ. The role oversees SAP Supply Chain Business Services; reports to the Director, ERP Services.

Key responsibilities :

• Service Level Management : Ensure IT service levels for current services and target future services; manage SLAs / OLAs / contracts, define service level requirements, monitor / report service levels, perform CSI initiatives, manage data / compliance assessments, and handle NC / CAPA as needed.
• Application & Technology Portfolio Management : Analyze portfolio scope, identify opportunities, manage the portfolio of business applications under AM support, maintain CMDB data accuracy, partner with App Dev and Infrastructure on ALM / TLM initiatives, and perform impact assessment and high-level cost estimates.
• Financial Management : Own vendor work orders and approve vendor invoices.
• Incident Management : Own end-to-end incident management for SAP Supply Chain Business Services; collaborate with other teams for efficient investigation, monitor known errors, communicate major incidents to business / BT.
• Problem Management : Guide root-cause analysis, prioritization, and communication to business / BT.
• Knowledge Management : Promote KM best practices, contribute to KCS Council, maintain knowledge repositories, and manage knowledge lifecycle.
• Continuous Service Improvement : Use KPIs and customer feedback to identify improvements, enable self-service and automation, and collaborate with Technology Product Owners and other Service Managers on process improvements.

Daily activities include :

Qualifications :

EEO and accommodations : Johnson & Johnson is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by law. If you require an accommodation during the interview process, contact the company.

Location : Raritan, New Jersey, United States

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