Head of Client Services

Overview

Head of Client Services at Linqia is a critical client partner role that demonstrates leadership, strategic direction, accountability, business acumen, and vision for Linqia's portfolio of enterprise brand clients. The director leverages experience, knowledge, and skills to drive innovative thinking while balancing client, company, and team needs.

Linqia is the leader in the growing influencer marketing industry. We partner with major brands such as Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling influencer marketing campaigns. Our AI-driven platform and team of experts lead the transformation of influencer marketing.

We value intelligence, recognize talent, and nurture a culture that supports career development and growth. We thrive on innovation and accountability, with a customer-first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity, and enjoy fun while playing to win. At Linqia, you'll work alongside others passionate about marketing in a fast-paced, data-driven environment.

Responsibilities

Lead a team of 12 Strategic Account Managers and Program Managers (2 direct reports)

Responsible for hiring, employee evaluation, growth / development, and minor HR functions (PTO, compensation, title changes)

Coaching the team as they execute workloads to deliver best-in-class results, meeting business KPIs and development within signed IOs

Owner of the client experience and responsible for exceeding client expectations and creating long-term partnerships

Lead strategic channel planning activities associated with assigned campaigns in partnership with creative, brand success, sales, and media investment teams

Build strong relationships with senior stakeholders by demonstrating client industry and influencer knowledge

Work with internal partners to gauge campaign performance and KPIs to determine how the original objectives and strategies were met

Proactively keep abreast of industry trends and share knowledge with the team

Work closely with internal partners to optimize any revenue opportunities with particular clients

Qualifications

12+ years of client management and media (or influencer) experience within agencies

5+ years of team management experience

Driven by delighting customers; customer satisfaction drives your work

Passion for the social media space; enjoy learning new platforms and how advertising and influencers use them

Entrepreneurial, self-motivated, roll-up-your-sleeves willing to solve problems and set deadlines, benchmarks, and goals

Proven track record of client and team success

Experience and comfort with high-level client communications

Bachelor's degree; MBA preferred

Ability to commute to our San Francisco office 3× a week

Equal Employment Opportunity Statement

Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Headhunters and recruitment agencies may not submit resumes or candidates through this website or directly to employees. Linqia does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company without a signed agreement.

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