Application Support Engineer

Job Title : Database Application Support Engineer (Level 1.5 / Level 2)

Location : US - Houston, TX(onsite)

Duration : Long Term Contract

Job Summary :

The Database Application Support Engineer (L1.5 / L2) will be responsible for managing, maintaining, and supporting multiple production and non-production database environments. The role involves performing database-level operations across various enterprise applications (e.g., MAS, MUSE, Benefit Workstation), troubleshooting ETL and job scheduling issues, performing data updates, and ensuring client environment stability and compliance.

This position requires strong hands-on experience with SQL (Oracle and other relational databases), data maintenance procedures, and an understanding of business-critical application environments.

Key Responsibilities :

Environment Management

• Support Production, Staging, and Non-Production database environments.
• Perform database setup, configuration, and environment validation for new or recovered environments.
• Handle de-converted client database recovery and setup requests.

Database Operations & Maintenance

ETL & Job Management

Incident Management & Troubleshooting

Documentation & Process

Mandatory Skills & Experience :

Hands-on experience performing :

o MFA disablement via database

o User record disable / update in multiple DBs (MAS, MUSE, BW)

o SSN / UUID updates and data maintenance

o Client profile additions / removals

Preferred Skills (Good to Have) :

Qualifications :

Soft Skills :