Service Writer - Hall of Fame Harley-Davidson

Job Description

Job Description

Description :

American Road Group is seeking a Service Writer at Hall of Fame Harley-Davidson in Cuyahoga Falls, Ohio!

Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.

Major Duties and Responsibilities

• Provide superior customer service to both internal and external customers.
• Assist Service Department Manager in maintaining a smooth-running efficient department.
• Sell products and services based on additional work needed and service specials.
• Articulate and document customer concerns and assign jobs to technicians.
• Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
• All other duties as assigned.

Requirements :

Physical Demands and Working Conditions

Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!