Customer Service Coordinator I

Customer Service Coordinator I

The Customer Service Coordinator I is responsible for advocating for members, providers, and health plans affiliated with the organization. This role will provide exceptional customer service at all times by assisting with referral inquiries, resolving member concerns, responding to general inquiries, educating members on health group programs and services, and ensuring member satisfaction with each interaction.

Qualifications :

• High school diploma or equivalent required.
• 1 year in a customer service role in a medical group setting required.
• Knowledge of medical terminology, general knowledge of Managed Care industry, and ability to understand and explain healthcare concepts to others required.
• Proficient in computer applications and ability to learn and navigate new software and technologies.
• Strong oral and written communication skills, including proper grammar and spelling.
• Strong problem solving and critical thinking skills with attention to detail.
• Ability to perform effectively in a fast-paced, high pressure, and dynamic environment.
• Proven ability to work independently, manage multiple priorities, and prioritize effectively.
• Bilingual (Spanish) preferred.
• At the discretion of DOHC / FHC management, this position has the potential to be a full or hybrid telecommuting position.

Professional Duties :

Physical Demands :

5% of day.