Customer Service Representative
Ponca City Development AuthorityPonca City, OK, US5 days ago
Job type
- Full-time
- Quick Apply
Job descriptionHandling customer orders, processing payments, and managing product returns. Communication : Effectively communicating with customers through various channels, including phone calls, in-person interactions, and email. Key Skills & Qualities Communication Skills : Strong verbal and written communication abilities, including active listening and clear articulation. Problem-Solving : The ability to analyze customer issues, identify solutions, and de-escalate conflicts. Product Knowledge : A deep understanding of the company's products and services to provide expert assistance. Empathy & Patience : Understanding and sharing the feelings of others to provide a supportive and positive experience. Adaptability : The ability to adapt to different customer situations and changing work environments. Work Environment Interaction Channels : CSRs interact with customers through phone, email, and in-person interactions. Collaboration : Working with other departments to ensure a cohesive and positive customer experience. Powered by JazzHR
This job is posted by Ponca City Development Authority, but being hired by Redlands Office Solution. The contact for any questions will be admin@redlandsos.com Key duties include processing orders, and maintaining product knowledge, all while fostering a positive customer experience through excellent communication, problem-solving, and empathy. Core Responsibilities Customer Support :
- Answering inquiries Information Provision : Giving customers detailed information about products we provide.
Order and Return Processing :
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Customer Service Representative • Ponca City, OK, US
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