Bilingual Support Desk Analyst

Job Description

Job Summary :

Our client is seeking a Bilingual Support Desk Analyst to join their team! This position is located in Miami, Florida.

Duties :

• Provide staff with IT related support in person, via email, chat, remote control, and phone
• Perform provisioning, deployment, and support of computers, accessories, and mobile devices
• Participate in our Configuration and Asset Management processes to ensure computers are well managed throughout their lifecycle
• Participate in support coverage during business hours as well as after-hours
• Participate in desk moves, computer and software deployments, and support team projects
• Monitor the IT Support ticket queue and ensure all requests for service are handled in a timely basis while maintaining a high level of customer satisfaction
• Create documentation to be published in a variety of formats that will assist users
• Work as a team member in coordination with IT Support Team

Desired Skills / Experience :

Benefits :

The approximate pay range for this position is between $21.00 and $30.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.