Operations Specialist, New Venture

Operational Specialist, New Venture

At Spring Health, our mission is to eliminate every barrier to mental health. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right timewhether it's therapy, coaching, medication, or beyondtailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting startedjoin us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for an Operational Specialist, New Venture to join our team, specifically supporting an exciting new business initiative and reporting into Operational leadership. This role will serve as the first operational support hire for our new venture team, and will be focused on managing and responding to support inquiries, the accurate and timely billing of clients, and managing insurance claim submissions. As the first hire in this support function, this person will also help in creating scalable processes for future team members to use.

We are only considering candidates based on the East Coast, with a strong preference for those located in the New York City area.

What you'll be doing :

• Create processes and manage end-to-end billing cycle for the new venture business line, including eligibility verification, claim submission, payment posting, and denial management.
• Create and maintain operational documentation that can be used to educate and train future and cross-functional team members.
• Accurately prepare and submit insurance claims and invoices, including super bills, to ensure timely reimbursement.
• Investigate and resolve claim denials and rejections efficiently, communicating with insurance carriers to appeal or correct claims as needed.
• Actively investigate, troubleshoot and address issues, providing clear explanations and guidance to internal and external stakeholders.
• Manage and respond to support inquiries from clients and providers regarding the use of our platform in a timely manner.
• Identify and implement process improvements to enhance support efficiency and reduce manual efforts.
• Educate clients and providers on billing processes, insurance plan benefits, and financial responsibilities related to the new venture's services.

What success looks like in this role :

What we expect from you :

The target base salary range for this position is $62,500 - $77,250, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health :

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health : Our Values

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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.