Service Coordination Representative

A company is looking for a Service Coordination Representative to serve as the first point of contact for clients and manage service requests.

Key Responsibilities

Intake client service requests and accurately log ticket details

Coordinate communication between clients and technicians, ensuring timely responses

Troubleshoot common technical issues and assist with basic software installations

Required Qualifications

High School diploma or equivalent (Degree preferred)

1-2 years of experience in a customer service, intake, or dispatcher role

MSP or IT service desk experience preferred

Required Certifications : VMware Certified Associate (VCA) and CompTIA A+

Basic understanding of IT services and troubleshooting concepts