Policy Admin Receptionist

Policy Services Representative

The primary function of the Policy Services Representative is to ensure policy documents are issued correctly and within a given time frame. This role will provide administrative support to the Insurance Operations Team on an as-needed basis and will also include Front Desk responsibilities providing daily coverage for all breaks (including lunch) and covering for any vacation or time the Receptionist is away.

Responsibilities

• Review policies and policy-related documents for accuracy
• Prepare policy documents and forms for delivery
• Support the team by processing applications, helping with the offset process, or processing changes
• Open and distribute department mail
• Other administrative duties as assigned
• Greet visitors in a professional manner and manage the visitor log
• Answer and route incoming phone calls, field inquiries and relay messages to appropriate staff
• Ensure all processes adhere to relevant federal and state regulations and internal policies, including HIPAA compliance where applicable
• Actively support and comply with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy
• Maintain confidentiality of all information; abide by HIPAA and PHI guidelines at all times
• Reacts positively to change and performs other duties as assigned.

Qualifications