Service Manager - Heavy Equipment

Job Description

Job Description

Bane Machinery is the authorized distributor for several major construction equipment manufacturers including Kobelco, Link-Belt, Hitachi, Dynapac, Rokbak Trucks and Liebherr. We provide dedicated sales, rentals, parts and service support for our customers. For more information about Bane Machinery, go to www.banemachinery.com.

Bane Machinery has an immediate need for an experienced Service Manager to lead our Heavy Equipment Service Departments in the DFW Metroplex.

This position is a Full-Time position based in Dallas, Texas.

The successful candidate will manage the service operations to ensure customer satisfaction, while providing leadership within the department; motivating, managing, and evaluating service team members. The Service Manager's responsibilities include oversite of all aspects of the Service Department.

Essential Duties and Responsibilities :

• Direct reports from the Shop Supervisor, Field Supervisor and Warranty Administration, and collaborate with the Parts Manager, Sales Manager and the Product Sales / Support Manager to manage jobs and resources effectively.
• Demonstrate leadership in all aspects of the service operations.
• Coach and mentor service employees on a regular basis regarding efficiency, productivity, rework, and gross margin.
• Training and development of service personnel to prepare them for opportunities to gain experience within the organization
• Ensure customer satisfaction. Work with the service team to understand the customer’s current and future expectations and work with all departments to resolve customer concerns.
• Ensure Customers understand and agree in writing with the scope and cost of projects before they are begun.
• Oversee the scheduling of all service resources, work, and assignments.
• Oversee the timecard review and signoff for all technicians.
• Ensure the timely processing of warranty claims and monitor the status of open claims.
• Manage and maintain company property including equipment and vehicles. Inventory company-purchased tools and ensure they are accounted for regularly.
• Provide feedback to improve processes and customer satisfaction.
• Facilitate or participate in weekly safety meetings.
• Maintain and encourage an open-door policy and proactively seeking feedback from team members. Schedule quarterly team meetings to address global department concerns.
• Foster an engaged work environment encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Ensure that the company reputation and image are protected and that business relationships with all stakeholders are not compromised.
• Manage the hiring, development, evaluation, and effective assignment of people resources.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Proactively seek and participate in available training, to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties in a professional and efficient manner.

Requirements

Benefits

Bane Machinery is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.