Inbound Phone Sales Representative

About Audien Hearing

Audien Hearing is on a mission to make hearing affordable, accessible, and stigma-free for everyone. Proudly serving over 1 million customers, we lead the way in the over-the-counter (OTC) hearing aid industry by combining innovative technology with a direct-to-consumer model. Our team is passionate about building high-impact products that empower individuals to reconnect with the world around them-at a fraction of traditional hearing aid costs.

Inbound Phone Sales Representative - Audien Hearing

Location: Scottsdale, AZ

Department: Sales

Reports To: Director of Sales

Compensation: Base pay + commission for the first 4 weeks, then uncapped commission

Role Overview

This is a unique opportunity to get in at the ground level of Audien's first on-site sales team. This

position offers great potential for those we meet and exceed standards. We are seeking highly

motivated, growth oriented individuals that will jump at the opportunity to take a leadership role

in the near future.

As an Inbound Phone Sales Representative, you'll be the trusted voice customers hear when

they reach out to learn more about Audien's hearing aid solutions. You'll guide prospective

customers through our product offerings, answer questions with empathy and clarity, and

convert interest into confident purchases. Our phone representatives must believe in our

mission to succeed. We are not here to sell vanity items, we are here to give the gift of hearing

back to those in need.

Key Responsibilities

• Handle high-volume inbound calls from prospective customers seeking hearing aid Solutions.
• Build rapport quickly and guide customers through product options based on their needs and lifestyle.
• Educate callers on product features, pricing, warranties, and usage.
• Convert inquiries into sales while maintaining a customer-first approach.
• Accurately document interactions and outcomes in Telephony and CRM systems
• Meet or exceed daily, weekly and monthly sales goals, including conversion rate, revenue per call, and average order value (AOV).
• Participate in coaching sessions, calibration meetings, and performance reviews to continuously improve.
• Provide feedback on call flows, objections, and customer insights to support ongoing optimization.

Qualifications

• Experience in inbound phone sales or customer service with a sales component.
• Strong verbal communication and active listening skills.
• Ability to handle objections with professionalism and empathy.
• Familiarity with CRM tools and contact center platforms
• Self-motivated, goal-oriented, and adaptable to change.
• Passion for helping others-especially older adults or those with hearing challenges.

What We Offer

• Compensation Breakdown - First 4 Weeks + Beyond
• Base pay + commission for the first 4 weeks of employment
• Transition to uncapped commission starting Week 5
• Expected Hours: 40 hours/week

Weeks 1-4:

• Base Pay: $20/hour
• Commission: Uncapped, up to 6% of revenue generated after

discounts

• Guaranteed Minimum Pay: $2,000 every two weeks (before taxes), based on 80 hours worked

Performance-Based Earning Potential:

• Meets expectations: $3,000 bi-weekly
• Exceeds expectations: $4,000 bi-weekly

After Week 4:

• You'll transition to 100% commission
• Commission remains uncapped, with earning potential fully performance-driven
• Paid training and ongoing coaching
• Join the foundational team and carve your path to success with immediate growth opportunities
• Mission-driven culture with a focus on customer success