Customer Service Representative

Job Description
Customer Service Representative - Service Division

Location: Albuquerque, NM (In-Office)
Company: Solar Works Energy

About Us

At Solar Works Energy, we believe solar isn't just about panels and power - it's about people.
Our Service Division is growing, and we're committed to protecting the reputation of "The Solar Works Way" by delivering an outstanding customer experience from start to finish.

The Opportunity

We're seeking a Customer Service Representative who is passionate about service, solutions, and making every customer interaction a positive one.
You will serve as the first point of contact for service customers, helping them through troubleshooting, scheduling, project updates, and ensuring they feel valued every step of the way.

To complete your application, please take our short assessment test designed to help us better understand your strengths and fit for this role.

https://app.testgorilla.com/testtaker/welcome/828ea3a9-fd71-4bca-b160-7b96334ba309

Requirements

Must be fluent in English and Spanish, with strong verbal and written skills in both.
• Previous experience in a call center, concierge, or customer-facing role strongly preferred.
• Excellent phone etiquette, active listening, and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in using CRM and phone systems.
• Positive attitude, professional demeanor, and commitment to in-office teamwork.

Benefits
• Opportunity to join a mission-driven company with a strong reputation.
• Work in a collaborative environment focused on service excellence.
• Competitive salary and benefits package.
• Career growth opportunities as the service division continues to expand.
• Be part of a company that values people - customers and team members.