General Manager

Job Description

Job Description

Eno's Pizza Tavern is seeking a highly motivated and experienced individual for the position of General Manager. The General Manager will play a crucial role in overseeing the overall operations of the restaurant, ensuring a high standard of service, managing staff, and driving profitability. This role requires a strong leader with excellent communication, organizational, and problem-solving skills. Responsibilities

Lead, manage, and hold your team accountable

Ensure floor presence during peak volume hours, which includes conducting 100% table touches, placing right people in right seats, ensuring no guest leaves unhappy, and leading by example

Maintain hospitality and product standards

Implement bar and Eno’s Side Dough operations plan

Maintain budgeted labor and product costs for FOH and BOH

Maintain brand compliance in training and development across all restaurant initiatives

Liaise with Sales & Marketing team to execute growth initiatives

Liaise with Event Sales team to generate outside event sales leads

Receive, review, and resolve complaints from guests; more importantly, utilize cues during service to proactively identify a customer’s dissatisfaction, then seek to understand and pivot to create an overwhelmingly positive experience

Required Skills

• Proven experience as a General Manager in the restaurant industry.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Financial acumen and experience with budgeting and cost control.
• Knowledge of food safety regulations and health standards.
• Flexibility to work evenings, weekends, and holidays as required.
• Able to work a minimum of 50-60 hours per week