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Healthcare Call Center Representative (Bulk Hiring)

Healthcare Call Center Representative (Bulk Hiring)

ASK ConsultingSan Diego, CA, US
2 days ago
Job type
  • Full-time
Job description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Healthcare Call Center Representative (Bulk Hiring)

Location : San Diego, CA

Duration : 03 months

Pay rate : $22-$24 / Hr on W2 AI only

Training Schedule :

  • First 6 weeks onsite
  • Training Hours : MF, 8 : 30 AM 5 : 00 PM
  • Phase 1 : Inclass training
  • Phase 2 : 1- 2 weeks on phones (flexibility required for shift changes including 11 : 30 AM to 8 : 00 PM)

Work Schedule :

  • M-F 8a-6pm 1130-8pm and possible weekends Candidates need to be flexible to work all schedules to help with business need
  • Possibly could work remote after they pass training and the assessments
  • Would need dedicated workstation If they work on-site
  • Duties

  • Position Purpose : Responsible for quality communication between Health Plan and plan members, providers, employer groups, internal departments and external agencies.
  • Customer Care Must be customer focused and maintain a high level of knowledge regarding Health Plan benefits and procedures.
  • Uses knowledge and judgment to select appropriate resources for assisting callers.
  • Provides information on all aspects of Health Plan benefits, policies, and procedures. Problem Resolution Responsible for accurate problem solving.
  • Researches and resolves concerns.
  • Skills

  • Minimum of one year customer service experience.
  • Recent Call Center experience in healthcare industry is required.
  • Experience in taking between 60-80 calls a day, inbound and outbound
  • Ability to participate in the activities of the customer service area. Superior interpersonal skills.
  • Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery. Basis computer and writing skills. CA Certifications and Licensure : Medical Office Certification to include Medical Technology, preferred.
  • More experience in health call centers - the better
  • Looking for candidates who have long term assignments, not short stints.
  • Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery.
  • Basic computer and writing skills
  • Have worked in an environment that requires them to meet KPI's
  • Client has strict KPI's the workers must meet to stay in compliance with their position
  • Understanding HIPPA compliance, Medicare, service recovery, fast-paced environment, experience with handling grievance cases
  • Epic Experience preferred
  • Investigatory skills – researching and looking into inquiries
  • TalkDesk – preferred
  • Education :

  • High School diploma or equivalent required
  • Required skills

  • Customer service
  • Call center experience
  • Interpersonal skills
  • Knowledge of health maintenance organizations
  • Performance management
  • Additional
  • Handling grievance cases
  • Customer satisfaction assessment
  • Basic computer skills
  • Writing skills
  • Understanding hipaa compliance
  • Medicare knowledge
  • Service recovery
  • Fast-paced environment experience
  • Investigatory skills
  • Epic
  • Talkdesk
  • About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

    ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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    Call Center Representative • San Diego, CA, US

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