Talent.com
No longer accepting applications
Healthcare Call Center Representative (Bulk Hiring)

Healthcare Call Center Representative (Bulk Hiring)

ASK ConsultingSan Diego, CA, US
2 days ago
Job type
  • Full-time
Job description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Healthcare Call Center Representative (Bulk Hiring)

Location : San Diego, CA

Duration : 03 months

Pay rate : $22-$24 / Hr on W2 AI only

Training Schedule :

  • First 6 weeks onsite
  • Training Hours : MF, 8 : 30 AM 5 : 00 PM
  • Phase 1 : Inclass training
  • Phase 2 : 1- 2 weeks on phones (flexibility required for shift changes including 11 : 30 AM to 8 : 00 PM)

Work Schedule :

  • M-F 8a-6pm 1130-8pm and possible weekends Candidates need to be flexible to work all schedules to help with business need
  • Possibly could work remote after they pass training and the assessments
  • Would need dedicated workstation If they work on-site
  • Duties

  • Position Purpose : Responsible for quality communication between Health Plan and plan members, providers, employer groups, internal departments and external agencies.
  • Customer Care Must be customer focused and maintain a high level of knowledge regarding Health Plan benefits and procedures.
  • Uses knowledge and judgment to select appropriate resources for assisting callers.
  • Provides information on all aspects of Health Plan benefits, policies, and procedures. Problem Resolution Responsible for accurate problem solving.
  • Researches and resolves concerns.
  • Skills

  • Minimum of one year customer service experience.
  • Recent Call Center experience in healthcare industry is required.
  • Experience in taking between 60-80 calls a day, inbound and outbound
  • Ability to participate in the activities of the customer service area. Superior interpersonal skills.
  • Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery. Basis computer and writing skills. CA Certifications and Licensure : Medical Office Certification to include Medical Technology, preferred.
  • More experience in health call centers - the better
  • Looking for candidates who have long term assignments, not short stints.
  • Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery.
  • Basic computer and writing skills
  • Have worked in an environment that requires them to meet KPI's
  • Client has strict KPI's the workers must meet to stay in compliance with their position
  • Understanding HIPPA compliance, Medicare, service recovery, fast-paced environment, experience with handling grievance cases
  • Epic Experience preferred
  • Investigatory skills – researching and looking into inquiries
  • TalkDesk – preferred
  • Education :

  • High School diploma or equivalent required
  • Required skills

  • Customer service
  • Call center experience
  • Interpersonal skills
  • Knowledge of health maintenance organizations
  • Performance management
  • Additional
  • Handling grievance cases
  • Customer satisfaction assessment
  • Basic computer skills
  • Writing skills
  • Understanding hipaa compliance
  • Medicare knowledge
  • Service recovery
  • Fast-paced environment experience
  • Investigatory skills
  • Epic
  • Talkdesk
  • About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

    ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

    Create a job alert for this search

    Call Center Representative • San Diego, CA, US

    Related jobs
    • Promoted
    Healthcare Call Center Representative

    Healthcare Call Center Representative

    VirtualVocationsEscondido, California, United States
    Full-time
    A company is looking for a Representative II.Key Responsibilities Handle a high volume of inbound and outbound calls in a fast-paced healthcare call center Resolve issues related to prescription...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Call Center Representative

    Remote Call Center Representative

    VirtualVocationsEscondido, California, United States
    Remote
    Full-time
    A company is looking for a Remote Healthcare Customer Service Representative.Key Responsibilities : Respond to inbound inquiries regarding dental benefits, eligibility, claims, and provider search...Show moreLast updated: 30+ days ago
    • Promoted
    Healthcare Call Center

    Healthcare Call Center

    TEKsystemsSan Diego, California, United States
    Full-time
    Customer service representative working in a call center environment.Handling inbound calls and some follow up calls.Answers calls and questions on prior authorization, general questions and some c...Show moreLast updated: 20 days ago
    • Promoted
    Colorado Contact Center Associate

    Colorado Contact Center Associate

    VirtualVocationsEscondido, California, United States
    Full-time
    A company is looking for a Contact Center Rep Associate.Key Responsibilities Registers patients and schedules appointments, procedures, and testing Obtains and verifies insurance information and...Show moreLast updated: 30+ days ago
    • Promoted
    Behavioral Health Care Planner

    Behavioral Health Care Planner

    VirtualVocationsEscondido, California, United States
    Full-time
    A company is looking for a Care Planner Behavioral Health.Key Responsibilities Provide comprehensive support to behavioral health clinical teams and facilitate member engagement Educate members ...Show moreLast updated: 3 days ago
    • Promoted
    Customer Service Representative / Call Center

    Customer Service Representative / Call Center

    US Swim School AssociationCarlsbad, CA, US
    Full-time +1
    Part-Time / Full-Time Customer Service Representative.Are you an empathetic person who has a passion for helping others? Are you an enthusiastic 'people-person'? Are you a confident and adaptable per...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Pharmacy Call Center Representative

    Pharmacy Call Center Representative

    VirtualVocationsEscondido, California, United States
    Full-time
    A company is looking for a Pharmacy Call Center Representative.Key Responsibilities Answer high volume of calls and assist members with plan questions and mail-order pharmacy requirements Mainta...Show moreLast updated: 9 hours ago
    • Promoted
    Bilingual Health Care Customer Service

    Bilingual Health Care Customer Service

    VirtualVocationsChula Vista, California, United States
    Full-time
    A company is looking for a Bilingual Health Care Customer Service Representative.Key Responsibilities Handle inbound and outbound calls to resolve billing and payment issues Respond to patient i...Show moreLast updated: 30+ days ago
    • Promoted
    Healthcare Call Center Team Lead

    Healthcare Call Center Team Lead

    VirtualVocationsEscondido, California, United States
    Full-time
    A company is looking for a Healthcare Call Center Team Lead.Key Responsibilities Lead a team of 12-20 outbound call center agents to ensure exceptional service delivery Monitor performance metri...Show moreLast updated: 5 days ago
    • Promoted
    California Licensed Call Center Rep

    California Licensed Call Center Rep

    VirtualVocationsEl Cajon, California, United States
    Full-time
    A company is looking for a Call Center Representative I.Key Responsibilities Provide telephonic and web-based assistance to clients regarding health benefit eligibility and application processes ...Show moreLast updated: 4 days ago
    • Promoted
    Customer Service Representative / Call Center

    Customer Service Representative / Call Center

    Waterworks AquaticsCarlsbad, CA, US
    Full-time +1
    Part-Time / Full-Time Customer Service Representative.Are you an empathetic person who has a passion for helping others? Are you an enthusiastic 'people-person'? Are you a confident and adaptable per...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    North Carolina P&C Licensed Call Center Agent

    North Carolina P&C Licensed Call Center Agent

    VirtualVocationsEscondido, California, United States
    Full-time
    A company is looking for a Remote Call Center Agent.Key Responsibilities Respond to inbound calls from existing customers Process service requests such as adding / removing vehicles and drivers A...Show moreLast updated: 21 hours ago
    • Promoted
    Healthcare Insurance Specialist

    Healthcare Insurance Specialist

    VirtualVocationsEscondido, California, United States
    Full-time
    A company is looking for a Healthcare Insurance and Benefits Specialist to work remotely at $17 / hr.Key Responsibilities Perform outbound and inbound calls assisting patients Review and process p...Show moreLast updated: 8 days ago
    • Promoted
    Bilingual Call Center Specialist

    Bilingual Call Center Specialist

    VirtualVocationsEl Cajon, California, United States
    Part-time
    A company is looking for a Call Center Specialist - Remote - Part-Time (20 Hours) - Bilingual REQUIRED (Spanish / English) - $21. Key Responsibilities Provide quality customer service to internal st...Show moreLast updated: 30+ days ago
    • Promoted
    Dividend - Call Center Customer Service Agent-4

    Dividend - Call Center Customer Service Agent-4

    Fifth Third BancorpSan Diego, CA, US
    Full-time
    Make Banking A Fifth Third Better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. General Function : This person ...Show moreLast updated: 30+ days ago
    • Promoted
    Concierge - Call Center (Remote, $18 / hour)

    Concierge - Call Center (Remote, $18 / hour)

    American Specialty Health IncorporatedSan Diego, CA, United States
    Remote
    Full-time
    American Specialty Health Incorporated (ASH) is seeking a Concierge to join our ASHCare Managed Services department.The Member Concierge is an essential role serving to enhance the coordination of ...Show moreLast updated: 30+ days ago
    • Promoted
    Healthcare Licensing Specialist

    Healthcare Licensing Specialist

    VirtualVocationsChula Vista, California, United States
    Full-time
    A company is looking for a Licensing and Credentialing Specialist.Key Responsibilities Manage the process of securing and maintaining licenses, certifications, and permits for healthcare provider...Show moreLast updated: 3 days ago
    • Promoted
    Health Care Customer Service Representative

    Health Care Customer Service Representative

    VirtualVocationsChula Vista, California, United States
    Full-time
    A company is looking for a Health Care Customer Service Representative to join their remote team.Key Responsibilities Handle inbound and outbound calls to resolve billing and payment issues Resp...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Iowa Licensed Claims Representative

    Iowa Licensed Claims Representative

    VirtualVocationsEscondido, California, United States
    Full-time
    A company is looking for a Claims Representative to handle various aspects of claims processing remotely in Iowa.Key Responsibilities Analyze coverage and ensure losses are covered by client poli...Show moreLast updated: 17 hours ago
    • Promoted
    Healthcare Customer Service Representative

    Healthcare Customer Service Representative

    VirtualVocationsEscondido, California, United States
    Full-time
    A company is looking for a Healthcare Customer Service Representative - Remote.Key Responsibilities Connect with customers via phone, email, chat, and social media to resolve inquiries Calmly de...Show moreLast updated: 30+ days ago