Help Desk Coordinator

Join BioMed Realty as a Help Desk Coordinator and become a key player in supporting the technology that powers our mission. In this dynamic role, you'll provide friendly, hands-on support to team members across the company-whether in person, over the phone, or via email-helping them resolve software and hardware issues quickly and confidently. You'll also take the lead in maintaining and optimizing our IT systems by installing, upgrading, configuring, and troubleshooting workstations, AV equipment, servers, and networks across multiple locations. If you're a proactive problem-solver who enjoys making tech work seamlessly for others, we'd love to hear from you!

Key Duties and Responsibilities

• Configure, maintain and implement desktops, laptops, mobile devices and network systems.
• Perform desktop, system and network troubleshooting and installations.
• Respond to phone, email and personnel requests for technical support.
• Document, track and monitor problems to ensure a timely resolution.
• Create and maintain users in third party applications.
• Provide end user support and training.
• Setup and assist in meetings across all departments.
• Available for 24x7 support and respond to critical system problems on a 24x7 basis.
• Travel to regional offices and properties are required.
• Perform related duties as assigned by supervisor.

Job Specifications

Competencies Critical for Success

Salary : $26.93 - $33.66 per hour + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining pay, we'll consider location, experience, and other job-related factors.

Benefits

At BioMed Realty, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. BioMed Realty continually seeks to provide a workplace where everyone can be their authentic self. Through BioMed Realty's competitive benefits offerings and various training and development opportunities, we have you covered with our Benefits Program which includes :

Amenities

#LI-EW1

About the company

At BioMed Realty, our purpose is to provide mission-critical infrastructure that expands the innovation capacity of our tenants to advance human health and unleash human potential. With 17 million square feet of operating high-quality life science real estate in the United States and the United Kingdom, we don't just manage real estate; we help shape the future of life science and technology innovation. As a Blackstone Real Estate portfolio company, we leverage the financial strength of one of the world's largest real estate owners to seize new opportunities in the evolving life sciences landscape.

BioMed Realty is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and / or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email careers@biomedrealty.com.

As a participant in the E-Verify program, BioMed Realty uses the federal governments' E-Verify system to verify the identity and employment eligibility of all persons hired to work in the United States. Right To Work E-Verify Participation