Help Desk Support Specialist (Fairfield)

Pride Health is hiring a Helpdesk Support to support our clients medical facility based in California.

This is a 3-month contract with the possibility of an extension, competitive pay and benefits, and a great way to start working with a top-tier healthcare organization

Job Title : Helpdesk Support

Location : Fairfield, CA 94534

Pay Range- $23 / hr. - $27 / hr. on w2

Duration- 3 months+ Possible Extension

Shift : 9 : 00 AM 5 : 00 PM

Job Duties

• Answers all Helpdesk calls and logs the call completely into an Incident Management application.
• Ninety (90) percent of the workday is spent on the phone; available to receive customer calls, create trouble tickets from the Helpdesk email queue, and monitor Self Service requests.
• Ensures customer contact information is current in the Incident Management application.
• Provides answers to simple, frequently asked questions.
• Updates and maintains the knowledge base as needed.
• Analyzes and resolves calls remotely if possible.
• Triages the call, gives the caller a trouble ticket number, and routes the ticket to the appropriate support staff if unable to resolve.
• Manages the problem / request by escalating according to procedure, following up with support staff, logging the resolution, confirming customer satisfaction, and closing the call.

Required

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.