Supervisor, Call Center

Neurology Contact Center Supervisor

The Neurology Contact Center Supervisor is an essential leadership role responsible for managing a group of remote specialty schedulers to maintain a high standard of patient-centered care. This position requires an individual with effective communication, critical thinking, and organizational abilities who can work in a fast-paced setting and has experience in leadership roles. Key Requirements :

• Leadership Experience : Proven ability to supervise, motivate, and develop a remote team. Prior experience in a leadership role within a contact center or call center environment is required.
• Contact Center Operations : Deep understanding of staffing models, performance metrics, and best practices. Experience managing service levels and problem-solving to improve results is essential.
• Technology Knowledge : Proficiency with contact center systems and technology, including Microsoft Office, Epic, Calabrio, Finesse, and workforce management tools.

Main Responsibilities :

Qualifications :

Additional Job Details :

Remote Type : Remote

Work Location : 399 Revolution Drive

Scheduled Weekly Hours : 40

Employee Type : Regular

Work Shift : Day (United States of America)

Pay Range : $78,000.00 - $113,453.60 / Annual

Grade : 7

EEO Statement : Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.