Retirement System Operations Specialist (52968)

Retirement System Operations Specialist

ERS currently offers opportunities that include flexible work schedules. ERS is open for business five days a week, 8 : 00 am to 5 : 00 pm, to meet customers where they need us : in person, on the phone, in their communities, and online.

Join our team at ERS and see why we were named a Top Workplace in 2024 by the Austin American-Statesman. Learn about us here!

ERS is seeking a Retirement System Operations Specialist to perform entry-level to routine (journey-level) retirement or benefits program assistance work. Work involves maintaining and updating member benefits records, assisting in determining benefits eligibility, and assisting members with retirement or benefits program inquiries. Works under close supervision of the Benefit Support Services Manager with minimal latitude for the use of initiative and independent judgment.

Essential Responsibilities include, but are not limited to :

• Processes retirement documents and approves retirements for all service classes.
• Researches, verifies and processes member's retirement account withdrawals.
• Researches, verifies and processes member's beneficiary designations.
• Researches and responds to customer requests and inquiries.
• Updates member information in the systems and tracks member interactions.
• Counsels and assists members regarding benefit programs.
• Prepares standard correspondence relating to benefit programs.
• Analyzes, scans and uploads documents in the system by allocating to proper business workflow.
• Maintains records, files and reports.
• Attends work regularly in accordance with agency leave and attendance policies.
• Complies with all applicable agency policies and procedures, including safety and standards of conduct.
• Performs related work as assigned.

Required Minimum Qualifications : Your application for employment must reflect how you meet each of the following minimum qualifications :

Preferred Qualifications : Your application for employment should reflect how you meet the following preferred qualifications :

All applications should contain complete job history entries, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

In accordance with state law, authorization for telework may not be awarded to an employee as a condition of hiring. As an agency process, new employees complete a 30 day fully onsite probationary period before evaluation for a telework agreement. This position may require access to privileged, confidential, or sensitive data. ERS will conduct either a TXDPS or FBI criminal history check on all new hires. For more information about this policy inquiries can be made to employment@ers.texas.gov.

Ready to join the dedicated, customer-focused team at ERS? Submit the following to the ERS Human Resources Office :

If you apply for an ERS position via Work in Texas, you will also need to complete a supplemental questions form. For more details, refer to the instructions in the email you receive from CAPPS Recruit.