Licensed Insurance Agent

L.A. Insurance is one of the largest independent insurance brokerages. We compare rates and coverage options from multiple insurers, giving our customers a complete picture of options, prices, and available coverage plans.

We are understanding, helpful, patient, and personal. Our customers' confidence and peace of mind always come first. We reward hard work, promote from within and offer excellent training and career development for our employees.

We offer competitive pay and generous benefits, including paid time off, paid holidays, health insurance options and retirement participation.

About The Role

The Licensed Insurance Agent - Birmingham, is responsible for activities related to strengthening customer relationships through excellent service and client education relative to insurance needs. The goal is to sell products, improve client retention and promote additional product offerings.

What You Will Do

• Communicate and build positive relationships with customers and business associates.
• Answer incoming telephone calls and connect customers with insurance products that fit their needs.
• Support business by offering property and auto insurance tailored to our customers' unique needs.
• Communicate with customers, make outbound calls to potential customers, and follow up on leads.
• Upsell products and services.
• Share expertise of our products and services with customers to ensure appropriate insurance coverage.
• Represent the company in an ethical, professional, and positive manner and comply with all company policies and procedures.
• Under the direction of department leadership, support quality improvement initiatives to enhance client satisfaction.
• Maintain and generate reports as requested by management.
• Provide active listening to quickly resolve escalated issues supporting an enhanced customer experience and minimizing controllable disenrollment.
• Track and document all customer interactions, analyzing associated data.
• Conduct inbound and outbound outreach to existing customers to enhance the customer experience.
• Maintain a thorough understanding of what L.A. Insurance provides to our customers and other agency / regulatory requirements.
• Perform daily housekeeping of the agency, including dusting, vacuuming, and thoroughly cleaning the restroom(s).
• Perform other duties as assigned.

Qualifications

Physical Demands

This position requires a flexible work schedule, availability for overtime during surges in workload, strong organizational and coordination skills, ability to work independently, quick learning, teamwork, goal orientation, excellent communication, strong writing and analytical skills, and advanced computer skills.

L.A. Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description does not list all the duties of the job. Senior Executives may ask you to perform other duties as needed. L.A. Insurance has the right to revise this job description at any time, for any reason.

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