IT Service Desk Technician

Education and Required Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proficiency in supporting Microsoft 0365, including but not limited to SharePoint, Outlook, Teams, Word, and PowerPoint
• Excellent communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Proficiency in troubleshooting and resolving hardware, software, and network issues.
• Excellent customer service orientation, with the ability to empathize, communicate clearly, and resolve issues promptly and professionally.
• Experience in using Jira IT service management ticketing systems to track and manage support requests efficiently.
• Strong documentation skills to maintain accurate records of support activities, resolutions, and knowledge base articles.
• Collaborative and cooperative mindset, capable of working effectively with other IT support team members.
• Strong experience managing individual time and workload

Travel and Location

Primary Responsibilities