Job Description
Job Description
The Valet Supervisor is responsible for overseeing daily valet operations to ensure a safe, efficient, and courteous experience for all guests and clients. This role includes supervising valet attendants, managing shift coverage, addressing customer concerns, and ensuring company policies and procedures are followed. We provide a free vehicle parking and retrieval program at the VA Medical Center for Military Veteran patients. VetPride Services prioritizes the recruitment and hiring of Veterans and military personnel.
Hourly Rate : $18.70 | Health & Welfare Fringe Benefit : $4.98 / hr (paid to you in cash)
- Your Health and Welfare Fringe Benefit will be paid to you in cash (not to exceed 40 hours per week). Your total hourly wage will be $23.68 .
Shift : FT, Monday-Friday : 8 : 00am-4 : 30pm
Location : James Lovell VA Medical Center, 3001 Green Bay Rd, North Chicago, IL
Primary Duties and Responsibilities
Supervisor, direct, and support valet attendants / drivers during assigned shifts.Properly schedule valet team to stay within contracted hours on weekly basis.Ensure timely, safe, and professional vehicle parking and retrieval services.Assist in hiring, firing, and disciplinary actions of employees.Maintain accurate records of vehicle keys, tickets, and valet logs.Complete daily shift reports and incident documentation as required.Serve as the primary point of contact for customer inquiries and resolve concerns professionally and promptly.Enforce company safety and service standards, appearance guidelines, and operational procedures.Perform access control responsibilities for the valet area.Closely inspect all vehicles for any damage and record any findings on valet ticket.Abide by all rules and regulations set by the Veterans Affairs Medical Center.Communicate regularly with management regarding staffing, operational needs, and guest feedback.Work closely with Regional Manager.Perform other duties as assigned.Qualifications & Skills
Valet experience preferred, but not required.Must have 1+ years management experience.Must be able to work 40 hours a week M-F.Technical capabilities and basic computer knowledge.Must be at least 18 years of age.Applicant must have the ability to drive vehicles with automatic and manual transmissions.Possess and maintain a valid state issued driver license.Must pass and maintain a criminal background check and have a clean motor vehicle record.Must pass a pre-employment drug screen.Regularly work outdoors in inclement weather including rain, snow, heat and cold.Strong customer service skill and be able to respond calmly and professionally when handling conflict.Consistent attendance and reliability is a requirement.Ability to understand and speak basic English in order to communicate with valet customers and co-workers.Regularly stand for long periods (6-8 hours).Ability to lift up to 30 pounds.Must have the ability to work independently and within established guidelines, follow directions, and work well with others.Experience Requirements
1-year management experience.1-year experience driving manual and automatic transmissions.Valet experience preferred, but not required.Benefits
Paid Time OffSick LeavePaid Federal HolidaysAccess to 401kRetention bonusesMonday-Friday, 8 : 00am-4 : 30pm
