Operations Solutions Advisor

Salem GroupVernon Hills, IL, United States

10 hours ago

Job type

Full-time

Temporary

Job description

Vernon Hills, IL

Order : 4802959

Order Type : Assignment Employee

The Salem Group is a professional staffing firm with over 30 years of experience in connecting extraordinary people with extraordinary organizations!

We are currently hiring an Operations Solution Advisor. The Operations Solution Advisor serves as a strategic partner to assigned Services Managers, ensuring operational precision and responsiveness across the full lifecycle of service engagements. This role bridges Services, Sales, and clients to support delivery excellence. The advisor thrives in a fast-paced environment, demonstrates strong communication and problem-solving skills, and balances process discipline with flexibility.

What will you do as an Operations Solution Advisor?

Act as a liaison between Services, Sales, and clients to support service delivery
Hold signature and execution authority for SOWs within contract thresholds
Manage full lifecycle operational engagement and project management activities
Ensure timely and accurate revenue and cost recognition
Initiate resource fulfillment requests
Resolve escalated customer service issues strategically
Provide actionable intelligence and data insights to Services Managers
Develop trusted partnerships with assigned Services Managers
Approve time / expense entries and invoicing in systems; Initiate and approve financial documents (invoices, credit memos, etc.)
Participate in tool and process improvement initiatives
Communicate Services engagement methodology and best practices
Support Services Management vision, goals, and strategies.

Who qualifies for the Operations Solution Advisor position?

Bachelor's Degree and 1 year of relevant or related experience in services operations, project coordination, or customer engagement - OR - 5 years of relevant or related experience in services operations, project coordination, or customer engagement

Proven ability to provide forward-thinking leadership and cross-functional collaboration in a dynamic and fast-paced environment

Excellent written and verbal communication skills, tailoring communication to varied audiences and influencing outcomes

Ability to turn data into actionable insights for Services leadership

Experience with Professional Services Automation tools (preferred)

Experience implementing process improvement projects (preferred)

Experience with Power BI and Excel dashboard creation (preferred)

Background and drug screen are required.

What hours will the Operations Solution Advisor work?

Monday - Friday, 8am-5pm CST

Full time, 40 hours / week

Temporary position, 5 months, subject to change

How much will you earn as an Operations Solution Advisor?

Starting pay is $28-30 / hour, individual pay is determined by job related skills, experience, and relevant education or training.

Get paid weekly!

Direct deposit and pay card options available for all Salem employees

Our Benefits!

The Salem Group is proud to offer world-class benefits including :

Affordable insurance plans

Paid Sick Leave (where applicable by law)

Holiday Pay

Referral Bonuses

Retention Bonuses

And more... click here to view our full benefit package : The Salem Group Benefit Summary 2025

Positions are available immediately! Don't wait to apply!

Ready to learn more? Submit your resume and one of our friendly Staffing Managers will contact you soon!

Want to speed up the process? Text "OPS" to 847-537-7007 to schedule a time to discuss this opening with us.

EEO

The Salem Group provides equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, ancestry, national origin, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other category protected by law.

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Solution Advisor • Vernon Hills, IL, United States