Guest Relations Associate

Guest Relations Associate

Location : Oak Park, Illinois

Business Unit : Rush Oak Park Hospital

Department : Information Center

Work Type : Full Time (Total FTE between 0.9 and 1.0)

Shift : Shift 1

Work Schedule : 8 Hr (5 : 00 : 00 AM - 1 : 30 : 00 PM)

Pay Range : $16.20 - $24.28 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary :

The Guest Relations Associate is responsible for providing a welcoming, high quality and supportive hospital service experience for patients, families, visitors and staff. The position is responsible for greeting and responding to the needs of these customers by providing information, high quality service and support in a timely manner. Individuals in this position are expected to behave in a positive and enthusiastic manner as they are often the first contact patients and visitors will have with Rush. In all interactions, the Guest Relations Associate will be mindful of the institutional values of innovation, collaboration, accountability, respect and excellence. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other Information :

Required Job Qualifications :

• High School Diploma or equivalent.
• Two- three years of customer service related experience.
• Strong organizational skills and multi-tasking skills.
• Ability to set appropriate priorities in a dynamic environment.
• Excellent customer service skills and telephone etiquette.
• Collaborate and work well with employees at all levels.
• Communicate effectively and in a positive manner, both orally and in writing.
• Basic computer skills.

Preferred Job Qualifications :

Responsibilities :