Mac Support Consultant - 100% Remote

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• Good understanding of Apple devices and macOS
• Exposure to support Macs with Jamf
• Interest or experience in Mac Administration is a plus
• Exposure / knowledge of Change / problem management processes
• Ability to make quick decisions
• Willing to work in a 24 / 7 environment in rotational shifts including night shifts
• A keen eye for detail and a result driven approach
• Effective analysis : Ability to listen, analyze and summarize
• Awareness of ITIL is mandatory
• Ability to work in stressful situations. Conflict management skills is a plus
• Customer and team-work oriented
• Outstanding communication skills. Excellent English written and oral communication skills
• Possess at least 1 year of experience as a Mac support professional handling Apple and Mac related incidents in a global support environment
• Work experience in a global environment. Software Industry experience strongly preferred
• Prior experience in IT support

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