Organizational Change Manager Level 1

Job Description

Job Description

Job Description

Support the overall vision of the Technology & Digital (KTD) team by developing, updating, and communicating standards, policies, and procedures needed to effectively achieve strong business results.

This position will utilize modern best practices from OCM, training and technical writing to create a clear and concise user experience enabling faster adoption, greater utilization, and higher proficiency of our contracts and vendor management processes and system.

Refine, lead and execute OCM plans

Develop and deliver training to multiple impacted groups of users in a hybrid, diverse work environment.

Document online training materials

Strong interpersonal communication skills, both verbal and written.

Proven problem solving and organizational skills.

Demonstrated ability in team motivation and delegation.

Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization.

Key Responsibilities

Facilitate discovery with stakeholders and build an approach with targeted communications for internal and external users

Leverage technology to drive change and introduce resources through an internal web space on the Confluence platform and through in person training delivery in a hybrid work environment

Conceptualize visuals and build user experiences that drive action and produce measurable comprehension

Present solutions to multiple stakeholders for review and feedback

Ensure final products are developed within specifications for desired channels, and technical writing is accurate

Measure progress / behaviors and apply pivot approach if necessary

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Implement the Organizational Change Management (OCM) Framework to manage the people side of change caused by change and transition

Develop and deliver actionable and targeted change management plans including : a communication plan and training plan

Coordinate, conduct, and measure training deployment and competencies

Develop training and supporting user materials through an internal portal (Confluence)

Execute delivery of OCM training to the organization and to external partners through formal and informal hybrid learning events

Execute Change Management while supporting Change Management practices

Note to Vendors

Remote / hybrid / fully in office : Remote / Hybrid

Top 3 Skills : Change Management Frameworks (ex : Prosci), Project Management, Stakeholder Engagement

Soft Skills needed : Leadership, Problem-Solving, Adaptability

Interview process - virtual interviews to start asap

Prescreening - 5 video interview questions and a game