Client Support Specialist

A company is looking for a Client Support Specialist to provide empathetic support to patients and families.

Key Responsibilities

Serve as the primary point of contact for patients and families via phone, email, and chat

Assist with scheduling, intake, billing, and insurance questions

Document all interactions in the CRM / EHR and escalate complex issues as needed

Required Qualifications

High school diploma or equivalent

1-2 years in customer or patient support, preferably in healthcare or telehealth

Proficiency with CRM / EHR systems and communication tools

Understanding of HIPAA and health insurance processes

Bi-lingual communication skills (English / Spanish) preferred