IT PC Refresh Technician

Title : IT PC Refresh Technician

Pay Rate Range : $25.50 $28.70 / hr (DOE)

Employment Type : Contract

Estimated End Date : November 9, 2026

Schedule : Full-time, 1st shift (Monday Friday, 8 : 00 AM 5 : 00 PM)

Location : Elma, NY 14059

Job Code : 1839

FAA : Not Required

Tekberry is looking for a highly qualified and motivated IT PC Refresh Technician to work on-site with our client, a worldwide designer, manufacturer, and integrator of precision control components company. This position is 100% on-site in Elma, NY . As a W2 employee you will have access to health benefits.

Responsibilities

Provide hands-on technical assistance as part of Moog's PC hardware refresh deployment project.

Build, configure, and deploy refreshed computer hardware to end users while ensuring smooth operation of IT systems.

Install and support endpoint software, PC equipment, and accessories.

Troubleshoot and resolve end-user issues related to PCs, networks, printers, and applications.

Diagnose, research, and resolve technical issues; escalate to higher-level teams as appropriate.

Deliver excellent customer service and communicate clearly with end users and technical teams.

Document all incidents, requests, and resolutions accurately in the ITSM / ticketing system.

Provide Level 2 day-to-day technical support to end users.

Assist in after-hours support if needed for critical troubleshooting, maintenance, or system emergencies.

Must-Have Qualifications

1 2 years of proven experience in a technical support or help desk position.

Hands-on experience installing, configuring, and supporting computer systems and applications.

Strong problem-solving and time-management skills with the ability to meet deadlines.

Familiarity with service desk tools (e.g., Bomgar , or other remote desktop access programs).

Experience supporting Windows and Mac OS operating systems.

Excellent written and interpersonal communication skills.

High school diploma or equivalent; IT coursework or certifications preferred.

Preferred Qualifications

Industry certifications such as CompTIA A+ , CompTIA Network+ , Windows 7 / 10 , ITIL v4 Foundation , or Dell Proven Professional .

Previous experience supporting enterprise-level hardware refresh projects.

Tekberry offers a $100 referral bonus for referrals resulting in successful placements!

Tekberry Inc. is an equal opportunity employer . Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under applicable laws.

Tekberry, Inc. is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE) .

By submitting your resume, you are explicitly consenting to receive communications from our organization via text message. All texts are sent by real people, and we look forward to connecting with you about this opportunity!

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