Customer Service Representative

Job Description

Job Description

Join the team at Sengpiehl Insurance Group, an Allstate Insurance Agency in Leesburg, Virginia, where our commitment to exceptional customer service has earned us a respected place in the community and insurance industry. We are searching for a dedicated Customer Service Representative who thrives in a positive and inviting environment. You will be at the forefront of our customer interactions, playing a crucial role in maintaining our high standards of service and satisfaction.

In this role, you will be the friendly face and voice that customers rely on for assistance with their insurance needs. You will be responsible for answering inquiries, resolving issues, and providing personalized service to ensure every interaction is positive and efficient. At Sengpiehl Insurance Group, we value your contribution and offer ample opportunities for professional growth and development.

If you're enthusiastic, customer-focused, and ready to be part of a dynamic team committed to creating great customer experiences, we invite you to apply and join our outstanding team.

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Mon-Fri Schedule

Hands on Training

Life Insurance

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

Customer Engagement : Actively interact with clients to address inquiries, complaints, and provide accurate information regarding policies and services.

Policy Updates : Assist clients with policy modifications, ensuring all changes are accurately recorded and executed.

Claims Support : Guide clients through the claims process, providing necessary information and assistance as needed.

Problem Resolution : Effectively resolve customer concerns through strategic problem-solving and understanding.

Documentation : Maintain comprehensive and accurate records of customer interactions and transactions.

Client Retention : Develop and sustain strong relationships with customers, identifying opportunities for enhancing customer satisfaction and loyalty.

Requirements

Education : High school diploma or equivalent required.

Experience : Previous experience in customer service, preferably within the insurance industry, is highly valued.

Skills : Strong verbal and written communication skills are essential for effectively addressing client needs.

Technical Proficiency : Familiarity with CRM systems and basic computer skills are necessary.

Problem-Solving : Ability to think quickly and resolve customer queries efficiently.

Time Management : Must be able to manage time effectively and handle multiple tasks simultaneously.

Client-Focused : A passion for helping others and providing exceptional customer service is crucial.

Teamwork : Ability to work collaboratively with a team to provide the best service possible.