Product Tech Support Specialist

Product Tech Support Specialist

Job ID

2025-7707

Job Family (Department)

Customer Service

Position Type

Regular

Location : Location

US-MN-Warroad

Location

Warroad, MN, US

Job Overview

The Marvin Technical Support Department delivers exceptional, timely, and professional support to customers by providing expert guidance on product capabilities, limitations, special pricing, and estimating. This team collaborates cross-functionally with departments such as Manufacturing, R&D, Quality, Engineering, Purchasing, and Signature Services to ensure accurate and efficient solutions. A core objective of the department is responsiveness. Faced with complex and highly specific customer requests, the team strives to meet exact specifications or, when not feasible, offer well considered alternative solutions.

Highlights of your role

Provide responses to our customers' requests for technical information, limitations, and the capabilities of our product

• Manage incoming inquiries by using available material resources and / or consulting with product experts to advance the resolution of our customers' questions in a timely manner.
• Provide product pricing, estimating, structural analysis, AutoCAD working drawings and any other special calculations as needed
• Solve problems that are highly varied, complex and often non-recurring, requiring novel and creative approaches to resolution in which new concepts and approaches may have to be developed.
• Cross-functional teamwork with product options and production abilities.
• Assist with the support and development of our channel partners and trade professionals
• Support departmental goal initiatives to achieve critical measurements.

You're a good fit if you have (or if you can)

Also want to make sure you have

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include :

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

Compensation

$21.34 - $26.69