ZCX Strategic Alliance & GTM Lead

Strategic Leadership In Customer Experience Growth

This role integrates strategic leadership in Customer Experience (CX) growth through the development and execution of Zoom Contact Center's Strategic Alliances GTM Strategy. The position is responsible for defining, designing, and driving selling strategies and operational frameworks that accelerate growth of Zoom's CX solutions. The ideal candidate is a strategic, cross-functional leader who can align sales, marketing, product, and channel teams to deliver measurable business outcomes and operational excellence and also work with Strategic Alliances to map out the necessary activation motions to drive synergies.

Key Responsibilities

• Lead Zoom's CX Strategic Alliance GTM to accelerate the growth of Zoom CX
• Partner with key stakeholders within Sales, Biz Dev, Marketing, Channel, Product & Services to align on and secure support of these initiatives while owing the overall program development and success
• Work with Zoom's product management team in the development and delivery of integrations between Zoom CX and our Alliance Partners that will provide unique offerings in market while supporting the strategic objectives of both Zoom and our partners
• Work in tight collaboration with Strategic Alliance Points of contact to activate joint GTM motions that drive synergies and consistencies with how we jointly deliver value to the market
• Serve as a subject-matter expert on the Contact Center and conversational intelligence space, maintaining deep knowledge of products, competitors, and market trends
• In close collaboration with our Strategic Alliance Partners - Develop product strategies, sales messaging, marketing collateral, training and overall GTM plays that drive pipeline and revenue growth with focus on our Strategic Alliances Partners and vertical market focus
• Realize success through development of strategy and precision in execution
• Define GTM Narratives anchored against product capabilities to advance the strategic partnership forward with active activation motions in place
• Provide executive-level insights and analytics on performance metrics, adoption, and impact of these strategic initiatives

Qualifications

10+ years of experience within the Contact Center Market with proven success in the following disciplines : Strategic Alliances, Sales & GTM strategy, CX solution development, and Consulting development. Proven experience of working with strategic alliances and a track record of success for activating including realizing growth from GTM motions. Extensive knowledge of the Contact Center and conversational intelligence space. Demonstrated ability to lead cross-functional teams and drive measurable business results. Evaluate complex processes and apply critical thinking to develop new systems that improve workflow and execution. Self-motivated, adaptable, and effective in fast-paced, dynamic environments. Willingness to travel domestically and internationally as required. Strong presentation and communication skills at all levels of the organization - from evangelizing programs to individual contributors to presenting at C-Suite QBRs.

Core Competencies

Strategic Thinking : Ability to translate business goals into actionable GTM and enablement strategies. Collaboration : Skilled at building alignment across diverse teams and functions (Internally and Externally). Execution Excellence : Strong project management and organizational skills to deliver high-impact initiatives. Communication : Exceptional ability to craft and deliver compelling sales narratives and training content. Innovation : Continuous improvement mindset focused on optimizing processes and driving growth.

Salary Range

Minimum : $126,500.00 Maximum : $276,700.00 In addition to the base salary and / or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note : Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date : 11 / 17 / 25

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us knowwe're here to support you at every step.