Assistant Front Office Manager DoubleTree Suites by Hilton Austin

What are we looking for

Since being founded in 1919 Hilton Worldwide has been a leader in the hospitality industry. Today Hilton Worldwide remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values :

H Hospitality - Were passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing all the time.

L Leadership - Were leaders in our industry and in our communities.

T Teamwork - Were team players in everything we do.

O Ownership - Were the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes in our Team Members :

Living the Values

Quality

Productivity

Dependability

Customer Focus

Teamwork

Adaptability

What benefits will I receive

Your benefits will include a competitive starting salary and depending upon eligibility a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program which provides reduced hotel room rates at many of our hotels for you and your family plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

Come grow your career as an Assistant Front Office Manager with DoubleTree Suites by Hilton Austin . Located in the heart of downtown Austin Texas this position will give you the opportunity to contribute to this amazing property while developing your hospitality career!

An Assistant Front Office Manager with Hilton Hotels and Resorts is responsible for directing and administering Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing

Asan Assistant Front Office Manager you would be responsible for directing and administering Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards :

Manage all Front Office operations to include but not limited to guest service and registration (check-in / check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation

Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward

Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly

Ensure compliance with Hilton standards

Meet and greet guests and respond to guest inquiries requests and issues in a timely friendly and efficient manner and resolves guest concerns

Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events

Complete audit procedures as needed

Recruit interview and train team members

What will it be like to work for this Hilton Worldwide Brand

One of the most recognized names in the industry Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products services and amenities to ensure that every guest feels cared for valued and respected. From inaugural balls and international award galas to business events and personal moments Hilton is where the world makes history closes the deal toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwides ten market-leading brands. For more information visit .

If you understand the importance of upholding a brands reputation and what it takes to provide a globally recognized hospitality experience you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

EOE / AA / Disabled / Veterans

Required Experience :

IC

Key Skills

Corrosion Inspection,Computer Hardware And Networking,KG Teaching,Marketing & Branding,Bpel

Employment Type : Full-Time

Experience : years

Vacancy : 1