Medical Billing Patient Specialist

Job Description

Job Description

Salary :

Medical Billing Services Specialist

Summary :

Seeking a high performing Client Services Specialist to assist in the efficiency and effectiveness of workflow productivity while attending to the needs of Continuum Fiscals Services c lients and customers . Youll perform administrative and limited duties associated with clients or program participants. Conduct routine research and monitor client accounts to ensure accurate performance.

Job Responsibilities :

Liaison between management and client

Responds to client calls, emails, answers inquiries and provides resolution

Manages issues experienced by participants

Distributes problems / issues with appropriate staff

Coordinates receipt of all documents

Manages account maintenance

Processes rates sheets, budgets, timesheets and vendor payments

Monitors files and record-keeping systems

Works collaboratively with other staff

Knowledgeable of all program policies and procedures

Primarily responsible for customer service issues and escalations

Skills and Qualifications :

Become subject matter expert on all current CFS waivers and programs (Training and Coaching provided)

Receive incoming phone calls and distribute appropriately, however every effort should be made to handle call independently if capable

Monitor incoming emails and computer inboxes and respond or forward messages as required

Interface appropriately and effectively with clients, customers and other staff

Act as office liaison between Program Administrator and Stakeholders

Remain aware and abreast of the calendar and appointments of Program Administrator and other office staff in an effort to assist with office coverage

Receive incoming mail and enrollment documents and distribute as necessary and appropriate

Distribute mail and incoming enrollment documents appropriately to data entry staff

Receive manual timesheets and distribute appropriately to data entry staff

Proof manual timesheet entry prior to final submission

Assist with customer service calls and minor triage issues

Triage and troubleshoot webportal and website issues

Interface with customers and consumers as needed via phone, etc.

Construct correspondence for consumers as needed

Assist with enrollment as needed and when not engaged otherwise

Finalize enrollment and good to go process after enrollment entry process is complete (send out letters and emails, etc.)

Education and Experience Requirements :

High School Diploma required

Some College preferred

Medical Billing experience, exposure to Medicare / Medicaid

Computer Literate

Great attention to detail

Intermediate MS Office Skill Set, i.e., MS Word, MS Excel. MS PowerPoint

Great command of the English language

Two or more years of high-level Customer Service experience

Physical Requirements :

Must be able to sit at computer keyboard and input data for extended periods of time

Must be able to walk, bend and stand frequently

Must be able to lift up to 25lbs

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is an office setting with a noise level in the usually moderate to high range.

Work Schedule / Location :

• Monday-Friday 8 : 30am-5 : 00pm
• Downtown Atlanta, GA 30303
• Accessible to MARTA and Atlanta Bus Lines