Technical Data Center Operations Support

Technical Data Center Operations Support | Harrisburg, Pennsylvania, United States

Position : Technical Data Center Operations

Location : Harrisburg, PA

Duration : long term contract

Pay rate $26.37 / hr on w2

Part time 20 hours / week

Work hours : 2 days week 1, 3 days week 2

Tuesday - Wednesday

Tuesday - Thursday

On Call : Yes

Travel : possible; local locations / 10%

Job Summary :

Under limited supervision, the Technical Data Center Operations Support provides Smart Hands services in a Mission-Critical Data Center Environment.

The Tech Data Ctr Ops Spt will work within a team environment in the Data Center installing and updating IT equipment and Data Center structured cabling.

The Tech Data Ctr Ops Spt will be using IT Service Management, ITSM, and Data Center Infrastructure Management, DCIM, software tools governed by ITIL Change and Incident management.

The Tech Data Ctr Ops Spt evaluates work requests against established Incident and Change Management Policies, collaborating with requestors to implement approved changes.

The role involves using Knowledge Articles and experience to perform tasks in a focused domain using standard changes and developing new standard changes as needed.

The Tech Data Ctr Ops Spt supports hardware / software maintenance, platform management, customer proprietary systems, COTS, or applications.

They identify and resolve various issues, define approaches, and provide business and technical knowledge to achieve objectives.

The role may involve working in a Command Center environment, such as Windows, Network, Backup, Storage, Database, or Mainframe, from a physical data center perspective.

Key Qualifications :

High school diploma or equivalent.

Minimum 1 year of experience in IT, technical support, and data center operations, including rack, stack, and server provisioning.

Experience in cable management (copper cable termination and understanding of fiber optic cabling).

Facilities planning experience (space, power, and cooling) preferred

Preferred certifications, or working to complete : Comp TIA A+, Comp TIA Network+, Microsoft MCP