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Manager
ManagerHillco Realty Management • Highland Park, IL, United States
Manager

Manager

Hillco Realty Management • Highland Park, IL, United States
1 day ago
Job type
  • Full-time
Job description

We are seeking a dynamic, hands-on Operations Manager to oversee a diverse portfolio within our family owned holding company. This role provides operational leadership across 12–15 multifamily properties, a high-volume café, and five boutique retail locations (clothing, home goods, and toys). The Operations Manager will work directly with the President and play a critical part in driving performance, improving processes, and supporting employees across each business line.

If you love variety, thrive in a fast-paced environment, and enjoy balancing strategic oversight with day-to-day operations, this role offers a rare opportunity to make an impact across multiple growing businesses.

What You’ll Do

Real Estate (Multifamily)

  • Oversee operations for 12–15 local properties; directly manage some and support / coach property managers at others.
  • Drive strong occupancy, resident satisfaction, and property performance.
  • Manage vendor relationships, maintenance standards, budgets, and capital improvements.
  • Ensure all properties meet safety, code, and regulatory requirements.

Café Operations (High Involvement)

  • Provide direct daily oversight of café leadership and staff.
  • Support staffing, training, food safety, quality control, scheduling, and inventory.
  • Monitor financial performance, including margins, labor, and costs of goods.
  • Maintain brand standards and exceptional customer experience.
  • Retail Operations (5 Stores)

  • Provide indirect oversight to store managers across clothing, home goods, and toy retail locations.
  • Review sales trends, staffing needs, inventory planning, and merchandising execution.
  • Support store leaders in meeting operational and financial goals.
  • Company-Wide Leadership

  • Serve as the central operational hub across all business units.
  • Build and improve SOPs, reporting processes, and communication between teams.
  • Assist with budgeting, forecasting, and special projects such as openings or renovations.
  • Recruit, train, and develop staff across divisions.
  • Who You Are

  • 3+ years of multi-site operations experience (property management, hospitality, retail, or a blend).
  • Strong leadership and communication skills with the ability to influence across teams.
  • Highly organized and hands-on; willing to be physically present at properties, the café, and retail stores.
  • Comfortable balancing strategic planning with daily operational problem-solving.
  • Integrity, accountability, and a genuine passion for elevating teams and creating great customer experiences.
  • Why Join Us

  • High-impact role with direct visibility to the President and ownership team.
  • Opportunity to shape a growing portfolio of real estate, retail, and hospitality brands.
  • Competitive salary + performance incentives
  • How to Apply

    Please submit your resume and a brief cover letter outlining your relevant experience and why this role interests you.

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    Manager • Highland Park, IL, United States

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