Job Description
Job Description
Position Summary :
The SharePoint and Atlassian Administrator will be a key role within the Information Technology Team. As an experienced SharePoint Administrator, you will leverage your expertise in the administration, governance, management and optimization of a hybrid SharePoint environment, including both SharePoint Online (Microsoft 365) and on-premises SharePoint Server installations. As an experienced Atlassian Administrator, you will leverage your expertise to manage and optimize our enterprise Atlassian ecosystem, including Jira, Confluence and Jira Service Management solutions in pursuit of our organization’s project management and service delivery objectives.
This role requires an individual with a high degree of self-motivation, an extremely strong work ethic and outstanding verbal and written communication skills.
Responsibilities - SharePoint Administration :
- Administer and maintain SharePoint Online (Microsoft 365) and on-premises SharePoint Server environments
- Configure and manage site collections, sites, libraries, and lists across both platforms
- Implement and maintain SharePoint governance policies and best practices
- Monitor system performance, capacity planning, and resource utilization
- Perform regular maintenance tasks including backups, updates, and patches
- Troubleshoot and resolve SharePoint-related issues and user requests
Responsibilities – SharePoint Development and Customization
Create and customize site templates, web parts, and content typesSupport SharePoint Framework (SPFx) solutions and custom developmentConfigure and manage SharePoint apps and add-insImplement branding and user interface customizationsResponsibilities – SharePoint User Support and Training
Provide technical support and guidance to end usersCreate and maintain documentation for SharePoint processes and proceduresConduct user training sessions and workshopsCollaborate with business stakeholders to understand requirements and provide solutionsResponsibilities – Atlassian Platform Administration :
Administer and maintain Atlassian Cloud instances including JIRA Software, JIRA Service Management, and ConfluenceManage user accounts, permissions, groups, and project roles across all Atlassian applicationsConfigure and maintain system settings, security configurations, and integration pointsPerform regular system health checks, monitoring, and performance optimizationPlan and execute platform upgrades, migrations, and maintenance activitiesResponsibilities - JIRA
Design, implement, and maintain complex JIRA workflows, screens, fields, and issue typesCreate and manage custom field configurations, permission schemes, and notification schemesDevelop and maintain project templates, automation rules, and advanced JQL queriesConfigure and optimize JIRA dashboards, filters, and reporting capabilitiesImplement and maintain JIRA plugins and marketplace applicationsResponsibilities - ITSM Implementation & Support
Design and implement IT Service Management processes using JIRA Service ManagementConfigure service desks, request types, SLA configurations, and escalation proceduresDevelop and maintain ITIL-aligned workflows for incident, problem, change, and service request managementCreate and manage knowledge base articles, service catalogs, and customer portalsIntegrate ITSM tools with monitoring systems, asset management, and other enterprise applicationsRequired Technical Skills :
SQL Server proficiency with database administration and queriesScripting proficiency with PowerShell and JQL5+ years of experience with SharePoint administration in both on-premises and cloud environments5+ years of hands-on experience with Atlassian JIRA administrationExtensive experience with JIRA Service Management or similar ITSM platformsStrong knowledge of JIRA workflows, custom fields, permission schemes, and project configurationsGeneral AAMVA Requirements :
Ability to travel is requiredStrong analytical and problem-solving abilitiesExcellent communication and documentation skillsAbility to work with cross-functional teams and gather business requirementsProject management skills and ability to manage multiple prioritiesCustomer service orientation and end-user support experienceDesired Qualifications and / or Skills :
Bachelor’s degree in information technology, Computer Science, or equivalent work experienceAtlassian certifications (ACP-100, ACP-120, ACA-100)ITIL Foundation certification or higherExperience with SharePoint governance frameworks and information architectureBackground in software developmentKnowledge of Agile and DevOps methodologiesExcellent Organizational ExperienceDisclaimer Statement : The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
AAMVA is an Equal Opportunity Employer—M / F / D / V